Summary
Overview
Work History
Education
Skills
Languages
Timeline
Work Preference
Work Availability
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Maria D Lourdes Navarro

Maria D Lourdes Navarro

Lawrence,MA

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experienced with providing personal care and support to clients with diverse needs. Utilizes effective communication to ensure client comfort and well-being. Knowledge of assisting with daily living activities, fostering safe and supportive environment.

Overview

29
29
years of professional experience
4
4
years of post-secondary education

Work History

PCA

Maria D Rodriguez
06.2025 - Current
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.

Secretary

Iglesia Cristiana Arca De Salvacion, Inc.
02.2024 - Current
  • Managed correspondence and communication between administration and faculty, ensuring timely information flow.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained accurate records and documentation.
  • Coordinated logistics for meetings and events, streamlining processes to improve attendance and engagement.

Customer Service Desk Associate

Wal-Mart Store
08.2022 - 03.2025
  • Increased efficiency and team productivity by promoting operational best practices.
  • Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Trained new personnel regarding company operations, policies and services.
  • Handled complex customer issues with diplomacy, working towards mutually beneficial resolutions while upholding company standards.
  • Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
  • Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales."
  • Delivered prompt service to prioritize customer needs.

Personal Secretary

Isabel Rivera / David Hernandez
09.2011 - 10.2023
  • Maintained and organized all shared drives, documents in Microsoft Word.
  • Attended meetings, took notes and tracked action items.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained appropriate filing of personal and professional documentation.
  • Maintained confidentiality and discretion while handling sensitive information.
  • Passionate about learning and committed to continual improvement.
  • Self-motivated, with strong sense of personal responsibility.

Secretary

Colegio Biblico Oasis
09.2011 - 05.2014
  • Present visitors with Bible College applications and monthly quote payments.
  • Performed to collect student information and record students grades.
  • Maintained electronic filing systems and categorized documents.
  • Promoted positive image of college through clear communication both internally with colleagues and externally with students.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Created and updated records and files to maintain document compliance.

House Manager

Volunteer Work
05.2001 - 09.2011
  • Proactively identified potential issues or conflicts within household and worked to resolve them in timely and effective manner.
  • Planned special events such as parties or family gatherings with attention to detail and organization.
  • Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
  • Facilitated communication between family members regarding important updates or decisions related to house.
  • Enhanced family satisfaction by addressing concerns promptly and efficiently.
  • Scheduled every member of family appointments.
  • Worked every day hours across night, weekend, and holiday.

Front End Supervisor

Bradley's Department Store
07.1998 - 08.2000
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Promoted safe working environment by enforcing safety guidelines among team members consistently.
  • Maintained clean and organized front-end area to ensure pleasant shopping experience for customers.
  • Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Managed customer returns and exchanges efficiently, ensuring smooth process for both customers and employees.
  • Maintained transaction security by verifying payment cards against identification.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Electronics Sales Associate

Caldor Department Store
08.1996 - 06.1998
  • Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Processed credit and debit card payments to complete customer buying experience.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Served as reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Collaborated with team members to achieve collective sales goals, fostering positive work environment through effective communication and teamwork.
  • Established trust with customers by offering unbiased advice, transparent pricing information, and clear explanations of product warranties or return policies as applicable.
  • Worked with loss prevention in monitoring shopper behavior.
  • Managed efficient cash register operations.
  • Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.

Education

Diploma - Bible Theology

Colegio Biblico Oasis
06.2014

High School Diploma -

Greater Lawrence Technical School
09.1989 - 06.1993

Skills

  • Service standard compliance
  • Order and Refund Processing
  • Calm Under Pressure
  • Customer Service
  • Billing Adjustments and Refunds
  • Support services
  • Family communication
  • Companionship and emotional support
  • Room cleaning and restocking
  • Patient relationship building
  • Patient safety management
  • Attention to detail
  • Personal care aide (PCA)

Languages

Spanish
Native or Bilingual

Timeline

PCA

Maria D Rodriguez
06.2025 - Current

Secretary

Iglesia Cristiana Arca De Salvacion, Inc.
02.2024 - Current

Customer Service Desk Associate

Wal-Mart Store
08.2022 - 03.2025

Personal Secretary

Isabel Rivera / David Hernandez
09.2011 - 10.2023

Secretary

Colegio Biblico Oasis
09.2011 - 05.2014

House Manager

Volunteer Work
05.2001 - 09.2011

Front End Supervisor

Bradley's Department Store
07.1998 - 08.2000

Electronics Sales Associate

Caldor Department Store
08.1996 - 06.1998

High School Diploma -

Greater Lawrence Technical School
09.1989 - 06.1993

Diploma - Bible Theology

Colegio Biblico Oasis

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Work from home optionPaid time offPaid sick leave401k matchHealthcare benefitsCareer advancementFlexible work hours

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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