Maria Dolores Anllo
Orlando,FL
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated through a pivotal role at The Roof Xperts. Skilled in complaint resolution and critical thinking, I streamlined processes and reduced wait times, significantly improving efficiency. Expert in customer service and problem-solving, I excel in high-pressure environments, ensuring professional and empathetic client relations.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
The Roof Xperts
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Retail Customer Service Associate
Lowe's
12.2022 - 04.2023
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
- Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
- Contributed to loss prevention efforts by monitoring suspicious activities and reporting incidents as needed.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
- Fulfilled customers' special requests for merchandise and delivery times.
- Streamlined checkout process for faster transactions, resulting in reduced waiting times for customers.
- Managed merchandise inventory levels, reducing stock shortages and optimizing product availability for customers.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Retail Customer Sales Associate
Macy's
06.2013 - 05.2016
- Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
- Built lasting relationships with repeat customers through attentive service, creating a loyal client base that contributed significantly to store revenues.
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Resolved customer complaints professionally, fostering trust and loyalty among clientele.
- Maintained a clean and inviting store environment for enhanced customer experience.
- Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience.
- Assisted in inventory management, ensuring the availability of products for customers to purchase.
- Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Supported loss prevention initiatives by adhering to company policies and monitoring suspicious activity within the store premises.
- Informed customers about special promotions and provided detailed information for various products.
Education
Associate - Accounting And Business Management
UNAM
Mexico D.F.07.1996
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Complaint Handling
- Complaint resolution
- Payment Processing
- Client Relations
- Professional telephone demeanor
- Call Management
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Administrative Support
- Staff Training
- Filing
- Product Sales
- Coordination
- Sales expertise
- Order Fulfillment
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
The Roof Xperts
04.2023 - Current
Retail Customer Service Associate
Lowe's
12.2022 - 04.2023
Retail Customer Sales Associate
Macy's
06.2013 - 05.2016
Associate - Accounting And Business Management
UNAM