Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARIA DOLORES GALLEGO

Phoenix,Arizona

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on new challenges to meet team goals. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.

Overview

36
36
years of professional experience

Work History

Customer Service Representative

Sparrow Homes
02.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to the correct department team.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Assisted other departments on priority projects.
  • Supported maintenance and operational issues to internal teams and external customers.
  • Cross-trained and provided backup support for organizational leadership.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.

Leasing Specialist

Meb Management Services
01.2013 - Current
  • Kept meticulous records of correspondence between management and tenants.
  • Greet, qualify, and provide tours of community and present features and amenities to prospective resident
  • Lease apartments including: close sales, secure lease agreement obtains require information
  • Input information into Yardi systems accurately and timely
  • Leasing activities, also assist management with resident programs and retention strategies
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.

Sales Associate

Muebleria del Sol
03.2012 - 12.2012
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained records related to sales, returns and inventory availability.
  • Manage an average of 50 customer calls per day.

Field Enforcement Peace Officer

ADOT MVD
01.2001 - 12.2005
  • Interpret and communicate the provision of State Statues, Regulations and Department Policies.
  • Asset, calculate, collect, transport and secure revenues
  • Incident Report writing, radio communications and ensuring the security of state property and general public
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Conferred with vendors regarding inspection results to recommend corrective procedures and communicate needed repairs.
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Performed inspections of vehicles, containers, and equipment to check for compliance, safety, tampering and evidence of illegal activities.

Sr Clerk Supervisor

Suarez Brokerage co
10.1995 - 01.2001

Accounting Assistant

Capin Mercantile Corporation
01.1988 - 10.1994

Education

High School Diploma -

Nogales High School
Nogales, AZ

Peace Officer Training -

Arizona State Enforcement Academy
Tucson Az

Skills

  • Operating Cost Tracking
  • Financial Reporting
  • Customer Relations
  • Data Entry
  • Team Building
  • Multitasking and Prioritization
  • Critical Thinking
  • Sales and Marketing
  • Complex Problem Solving
  • Monthly Fee and Payment Collection
  • Clear Communication
  • Yardi, Excel, Word, Quickbooks, RentCafe CRM, Salesforce CRM

Timeline

Customer Service Representative

Sparrow Homes
02.2022 - Current

Leasing Specialist

Meb Management Services
01.2013 - Current

Sales Associate

Muebleria del Sol
03.2012 - 12.2012

Field Enforcement Peace Officer

ADOT MVD
01.2001 - 12.2005

Sr Clerk Supervisor

Suarez Brokerage co
10.1995 - 01.2001

Accounting Assistant

Capin Mercantile Corporation
01.1988 - 10.1994

High School Diploma -

Nogales High School

Peace Officer Training -

Arizona State Enforcement Academy

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MARIA DOLORES GALLEGO