Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria Dolores Menchaca

Houston,TX

Summary

Dynamic professional with a proven track record at United Independent School District, excelling in technical troubleshooting and database management. Enhanced user satisfaction through effective support and training, while fostering digital literacy. Strong communicator and problem-solver, dedicated to empowering students and improving operational efficiency in educational environments.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Computer Lab Assistant

United Independent School District
02.2007 - 01.2024
  • Supported all computer lab operations.
  • Maintained a clean, organized workspace to promote a positive learning environment for all users.
  • Improved user satisfaction by providing timely technical assistance to faculty, staff, and students.
  • Promoted digital literacy among students by guiding them in using various software programs.
  • Enhanced computer lab efficiency by maintaining and troubleshooting hardware and software issues.
  • Handled lab equipment, cleaned keyboards, monitors, and disk drives.
  • Provided support during special events requiring computer lab usage, ensuring seamless setup and operation throughout the event duration.
  • Assisted instructors in integrating technology into their curriculum for enhanced student engagement and understanding of course materials.
  • Maintained up-to-date inventory records for all lab equipment, ensuring availability for all users.
  • Assisted in compiling reports on lab usage statistics, providing valuable insights for future improvements.
  • Enhanced data integrity, performed regular backups and data recovery operations.
  • Improved lab safety, enforced strict adherence to usage policies and guidelines.
  • Offered personalized assistance to students with special software needs, enhancing their learning experience.
  • Monitored system performance to identify potential issues.
  • Generated reports to track performance and analyze trends.
  • Offered assistance in implementing and developing training programs.

Case Manager

South Texas Workforce Development Center
05.1986 - 08.2006
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
  • Provided leadership, guidance and support to staff members.
  • Participated in community events to promote services and engage with public.
  • Monitored program performance and outcomes for successful delivery of services.
  • Partnered with local organizations to expand access to social and community services.

Education

High School Diploma -

Raymond And Tirza Martin High School
Laredo, TX

Associate of Arts - Psycology

Laredo Community College
Laredo, TX
05-1986

Psycology

Texas A&M International University
Laredo, TX
05-1991

Skills

  • Database management expertise
  • Help desk experience
  • Software installation
  • Printer setup
  • Lesson planning
  • Technical troubleshooting
  • Network diagnostics
  • Student support
  • Audiovisual equipment
  • Data reporting
  • Data management

Certification

  • Certified Computer Lab Assistant, United Independent School District - 2007-2024
  • Teacher Aid Certificate, United Independent School District - 2007-2024
  • Case Management, South Texas Workforce Development - 1991-2006

Languages

Spanish
Native or Bilingual

Timeline

Computer Lab Assistant

United Independent School District
02.2007 - 01.2024

Case Manager

South Texas Workforce Development Center
05.1986 - 08.2006

High School Diploma -

Raymond And Tirza Martin High School

Associate of Arts - Psycology

Laredo Community College

Psycology

Texas A&M International University

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