MARIA OTERO
HAINES CITY,United States
Summary
Results-driven and detail-oriented professional with over 6 years of experience in providing comprehensive services in tax filing, immigration support, and health insurance consulting. Proficient in preparing and filing accurate tax returns, navigating complex immigration regulations, and advising clients on optimal health insurance plans. Adept at delivering personalized solutions that meet individual and business needs while ensuring compliance with all relevant laws and regulations. Exceptional analytical and communication skills, with a proven track record of building strong client relationships and delivering superior service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Office Assistant
Professional Tax Services And More
11.2018 - 06.2024
- Greet and assist clients in a professional and friendly manner.
- Answer and direct phone calls, take massages, and respond to inquiries.
- Schedule and organize appointments for immigration or others services.
- Assist clients in preparing and filling tax returns.
- Organize and manage tax documents and records.
- Help clients complete immigration form and application.
- Maintain accurate records of client immigration document and statuses.
- Provide information on various health insurances plans and benefits, maintain up-to-date record, fill and process applications, and assist in resolving issues if presented.
- Ensure compliance with all relevant laws and regulations in tax filling, immigration, and health insurance.
- Maintain confidentiality of client information and sensitive data.
- Stay updated on changes in laws and regulations related to tax filling, immigration, and health insurance.
Medical Billing & Coding/Secretary
Gustavo V Ruiz, Psychiatric MD
01.2000 - 03.2017
- Assist with front desk duties, including greeting patients and checking them in and out.
- Answer and direct phone calls, schedule appointments, and manage the doctor's calendar
- Maintain and update medical records, ensure confidentiality and security of patient information in accordance with HIPAA regulations.
- Verify patient insurance coverage and obtain necessary authorization.
- Accurately code psychiatric diagnoses, treatments and procedures ICD-10, CPT and prepare and submit electronic and paper claims to insurance companies.
- Follow up on unpaid or denied claims, resolve billing issues, process payments from insurance companies and patients, and post to appropriate accounts.
- Ensure compliance with all federal and state regulations related to medical coding.
Education
Associate of Science - Secretarial Studies And Office Administration
Caribbean University
Bayamon, PR12.1987
High School Diploma -
Jaime A. Collazo Del Rio
Morovis, Puerto Rico05.1985
Skills
- Database Management
- Calendar Management
- File Maintenance
- Customer Service
- Payroll Processing
- Data Entry
- Meeting planning
- Office Administration
- Scheduling
- Office Management
Certification
- Licensed Health Insurance Agent - 0240 09/03/2021
Timeline
Office Assistant
Professional Tax Services And More
11.2018 - 06.2024
Medical Billing & Coding/Secretary
Gustavo V Ruiz, Psychiatric MD
01.2000 - 03.2017
Associate of Science - Secretarial Studies And Office Administration
Caribbean University
High School Diploma -
Jaime A. Collazo Del Rio
- Licensed Health Insurance Agent - 0240 09/03/2021
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