Maria D Pilar Valverde
Special Education Assistant
Sherwood,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
3
3
Certifications
1
1
Language
Work History
Special Education Assistant
Hillsboro School District
01.2024 - Current
- Established rapport with students, using positive reinforcement and genuine empathy to build trust and encourage open communication.
- Deliver educational assistance to students under the guidance of licensed staff, with a particular emphasis on supporting Individual Education Plans. Oversee students across different environments, ensuring safety protocols are upheld. Contribute to the execution of Behavior Support Plans.
- Collaborating closely with Lead teachers, supervising activities for non-native English-speaking students, guiding students through lesson plans, organizing instructional materials, and maintaining classroom order and cleanliness.
- Act as a Spanish educational interpreter, facilitating communication between parents and school teachers during conversations and Individualized Education Program meetings.
Sr Collateral Specialist
Aspen Capital
6 2022 - 7 2023
- Recover collaterals by reviewing and analyzing collaterals submitted by a borrower seeking to secure a loan
- Daily communicating with banks and clients, verifying policies, and assisting with the collateral recovery process.
Bilingual Spanish/Specialty Account Management II
First Tech Federal Credit Union
02.2022 - 06.2022
- Provide assistance and support to customers in financial difficulty by identifying mutually agreeable payment arrangements and maintaining excellent customer service
- Handle escalated member issues as required
- Review and submit accounts for loan workout arrangements (such as extensions, modification, forbearance, and partial payments).
Credit Bureau Research/Remediation Analyst 2
Wells Fargo Bank NA
03.2020 - 01.2022
- Handles member servicing for credit-related issues, investigates and responds to credit bureau disputes, and manages credit reporting data
- Answer inbound calls that are related to credit bureau issues and questions Partner directly with the credit bureaus (Experian, Equifax, Transunion)
Bilingual Spanish /Loan Adjustor I (CC collections)
Wells Fargo Bank NA
11.2016 - 03.2020
- Responsible for reviewing and adjusting collection portfolios that require special handling Pre-legal, Cease and Decease, Retail, SCRA, or analysis to reduce, delinquent accounts within the framework of company or investor guidelines
- Functions include: Analyzing account information, monitoring adherence to terms of the agreement, corresponding with customers' inbound/outbound phone calls, skip tracing, handling credit card payments, restructuring payment plans and settlements.
Mediation Specialist II - Consumer Real Estate Lending
Wells Fargo Bank NA
08.2013 - 11.2016
- Process workout applications for Consumers loans and Home equity loans
- Advice consumer real estate customers of available solutions to resolve mortgage delinquencies
- Communicate with attorneys, borrowers, and/or third parties through the process on loan modification process
- Answer inbound /outbound inquiries from attorneys/borrowers regarding the status of the loss mitigation, loan modification, short sale, and foreclosure process
- Communicate and coordinate with multiple internal Servicing departments.
Education
Some College -
Peru - Lima
Skills
- Educational Support
- Data Collection
- Multitasking
- Patience and Empathy
- Special needs
- Student Supervision
- Problem-Solving
- Computer skills
- Reliability
- Team Collaboration
- Customer service
- Data entry
Additional Information - Knowledgeable
Website navigation, Microsoft Word, Microsoft Teams, Excel, PowerPoint, Outlook, Synergy system, Google Classroom, Google drive, Remind and Slack.
Certification
Medical Interpreter - OHCIA
Timeline
Medical Interpreter - OHCIA
03-2024
Safety-Care (v7) Specialist- Hillsboro School District
02-2024
Special Education Assistant
Hillsboro School District
01.2024 - Current
English Language Proficiency - Language Line Academy SM
01-2024
Bilingual Spanish/Specialty Account Management II
First Tech Federal Credit Union
02.2022 - 06.2022
Credit Bureau Research/Remediation Analyst 2
Wells Fargo Bank NA
03.2020 - 01.2022
Bilingual Spanish /Loan Adjustor I (CC collections)
Wells Fargo Bank NA
11.2016 - 03.2020
Mediation Specialist II - Consumer Real Estate Lending
Wells Fargo Bank NA
08.2013 - 11.2016
Sr Collateral Specialist
Aspen Capital
6 2022 - 7 2023
Some College -
Peru - Lima
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