MARIA E. CASTILLO
Houston,TX
Summary
Professional with solid foundation in office coordination and business operations. Demonstrates strong skills in administrative support, financial management, and process improvement. Known for fostering team collaboration and delivering impactful results. Adaptable and reliable, ensuring seamless operations in dynamic environments.
Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.
Hardworking professional committed to providing outstanding customer service and assistance.
Overview
24
24
years of professional experience
Work History
Patient Access Representative
TIRR Memorial Hermann
01.2018 - Current
- Assisted in optimizing patient flow and access to services.
- Learned medical terminology, enhancing communication with clinical staff and patients.
- Utilized electronic health record (EHR) systems to document patient information efficiently.
- Addressed patient inquiries, delivering prompt assistance and resolving issues effectively with Insurance benefits.
- Collaborated with healthcare team members to streamline administrative processes and improve service delivery.
- Developed familiarity with insurance verification procedures to ensure eligibility prior to patient visits.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Business Office Coordinator
Memorial Hermann OPID
05.2016 - 07.2017
- Memorial Hermann New Breast Center
- Developed training materials for new staff, streamlining onboarding processes and enhancing team performance.
- Oversaw budget tracking processes, ensuring accuracy in financial reporting and expense management.
- Facilitated problem-solving sessions to address office challenges, fostering collaboration among team members.
- Implemented inventory control procedures to maintain optimal stock levels and minimize wastage.
- Provided administrative support such as preparing meeting agendas, taking minutes, maintaining calendars.
- Contributed to business development efforts by identifying potential growth opportunities and networking with industry professionals at events or conferences.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
Business Office Coordinator Scheduling Department
TIRR Memorial Hermann
03.2014 - 04.2016
- Coordinated daily office operations, ensuring seamless workflow and communication among departments.
- Implemented new scheduling systems to enhance meeting efficiency and resource allocation.
- Developed training materials for new staff, streamlining onboarding processes and enhancing team performance.
- Managed scheduling and appointments, optimizing resource allocation for patient services.
- Implemented process improvements that enhanced office efficiency and reduced turnaround times for administrative tasks.
- Analyzed office performance metrics to identify areas for improvement and implement strategic solutions.
- Coordinated schedules for multiple departments, ensuring smooth business operations. ( Clinicians PTO, emails, Team PTO.)
- Collaborated with cross-functional teams on various projects to achieve shared objectives efficiently.
- Enhanced customer satisfaction by responding promptly to inquiries and resolving issues professionally.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Rehabilitation Technician
Memorial Hermann Southeast Hospital
11.2001 - 09.2007
- Collaborated with interdisciplinary teams to enhance treatment protocols and improve patient care.
- Conducted equipment maintenance and ensured availability of necessary tools for therapeutic activities.
- Supported patients during physical therapy sessions, providing encouragement and motivation for continued progress.
- Managed inventory of supplies and ordered new materials when needed, maintaining a well-stocked therapy space.
Education
No Degree - Nutrition
University of Nuevo Leon
Monterrey, MexicoSkills
- Customer service
- Office administration
- Office management
- Schedule coordination
- Staff training and development
- Team building
- Employee onboarding
- Teamwork and collaboration
- Problem-solving
- Multitasking and organization
- Reliability
- Team leadership
- Team collaboration
- Phone and email etiquette
- Self motivation
- Insurance verification
- Spanish fluency
- Registration and scheduling
Timeline
Patient Access Representative
TIRR Memorial Hermann
01.2018 - Current
Business Office Coordinator
Memorial Hermann OPID
05.2016 - 07.2017
Business Office Coordinator Scheduling Department
TIRR Memorial Hermann
03.2014 - 04.2016
Rehabilitation Technician
Memorial Hermann Southeast Hospital
11.2001 - 09.2007
No Degree - Nutrition
University of Nuevo Leon