MARIA E GONZALEZ
Cape Coral,FL
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Billing Assistant
ALL AMERICAN OFFICE FURNITURE
07.2022 - Current
- Prepared and submitted monthly billing reports to management for financial overview.
- Provided excellent customer service, developing and maintaining client relationships.
- Received, sorted and distributed incoming mail.
- Produced and mailed invoices, payment reminders and financial notices.
Accounting Assistant
ALL AMERICAN OFFICE FURNITURE
07.2022 - Current
- Completed financial reports, providing insight into performance, operations and cash flow.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Generated invoices upon receipt of billing information and tracked collection progress.
Cashier
Key Food Supermarket
07.2021 - 06.2022
- Set up new sales displays each week with fresh merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
Customer Service Representative Team Lead
Key Food Supermarket
07.2021 - 06.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
GED -
IPU SAUL DELGADO
CUBA01.2021
Skills
- Invoice Preparation
- Month-End Closing Procedures
- Billing Systems and Software
- Billing Dispute Resolution
- Customer Satisfaction
- Microsoft Office
- Customer Contact
- Customer Engagement
- Process Payments
- Client Rapport-Building
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Billing Assistant
ALL AMERICAN OFFICE FURNITURE
07.2022 - Current
Accounting Assistant
ALL AMERICAN OFFICE FURNITURE
07.2022 - Current
Cashier
Key Food Supermarket
07.2021 - 06.2022
Customer Service Representative Team Lead
Key Food Supermarket
07.2021 - 06.2022
GED -
IPU SAUL DELGADO
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