Maria Elena Leduc, MBA
Doral,FL
Summary
Driven and resourceful higher education professional with a solid 10 + years of combined experience providing comprehensive support in public and private organizations. Proven track record in assisting professional needs with well-organized precision to deliver optimal results while building relationships and fostering a culture of teamwork.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Student Success Coach
Albizu University
03.2023 - 06.2024
- Improved student success rates by 5% by implementing personalized coaching strategies and goal-setting techniques.
- Enhanced communication between students, faculty, and parents through regular progress reports and meetings.
- Developed strong rapport with students by actively listening to their concerns and needs, fostering a supportive learning environment.
- Reduced student attrition rates by 2% with early intervention strategies and consistent follow-up on academic progress.
- Conducted workshops on topics such as time management, study skills, and stress reduction to improve overall student wellbeing.
- Connected students with appropriate resources, including tutoring services, financial aid assistance, and mental health counseling.
- Monitored student progress using data-driven assessments to inform coaching strategies.
- Supported diverse learners by providing culturally responsive coaching methods and acknowledging individual strengths.
Administrative Assistant to the Dean
Albizu University
01.2022 - 02.2023
- Streamlined administrative processes by implementing efficient organizational systems and procedures.
- Enhanced office productivity by managing the Dean''s calendar, scheduling appointments, and organizing meetings.
- Assisted in budget management of $350,000 dollars per fiscal year.
- Provided exceptional customer service to students, staff, and visitors, addressing inquiries and resolving issues promptly.
- Maintained confidentiality of sensitive information by adhering to strict data privacy policies and procedures.
- Supported the Dean in decision-making by conducting research and preparing comprehensive reports on various topics.
- Managed travel arrangements for the Dean, including booking flights, accommodations, and coordinating itineraries.
- Produced student satisfaction reports and utilized the data obtained to improve service satisfaction by 15% overall on campus students.
Executive Administrative Assistant
Ryder System, Inc.
03.2018 - 12.2021
- Streamlined office processes, administrative policies and procedures for operational effectiveness at the Environmental Services headquarter
- Collaborated via Workday in the processing of new employee documentation, performance evaluations and personal actions
- Created and managed training classes to educate new hires and existing employees about compliance concerns
- Built positive working relationships with other department managers through effective communication
- Evaluated and advised the Vice President of Environmental Services on performance management, resolution of employee issues or concerns, and organizational changes.
- Implemented administrative processes and procedures that resulted in employee satisfaction increase of 25%.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Conducted research and analyzed data to provide detailed reports on various business topics.
Admissions Officer
Albizu University
02.2015 - 02.2018
- Collaborated with admissions team to determine optimal processes for reviewing applications
- Met with prospects and guardians to answer questions, discuss academics and provide campus tours
- Followed up immediately when prospects reached out to quickly resolve concerns
- Participated open houses to offer details on class size, activities and student-to-staff ratios
- Devised and implemented strategic recruitment plan with consideration to both long- and short-term goals
- Coordinated and supervised academic advising activities
- Trained, developed, and coordinated services related to admissions services and processes within a department of fifteen employees.
- Increased applications by 10 % by developing and implementing targeted recruitment strategies.
Education
Ph.D. - Human Services
Albizu University
Miami, FL05.2025
Master of Business Administration - Business Administration
Strayer University
Washington, DC12.2012
Skills
- Strong Communications
- Culturally-sensitive
- Proficient Microsoft Suite
- Statistical Data Collection/ Analysis
- Performance Evaluations
- Documentation and Reporting
- Training and Development
- CRM and Blackboard
- Understanding of federal, state, and college EEO/AA/Diversity laws
- Statistical Data Collection & Analysis
- Academic and Career Advising
- Strategic and Decision Making Process
Certification
Lean Six Sigma Yellow Belt Certification, Florida International University - College of Business, October 2017
Timeline
Student Success Coach
Albizu University
03.2023 - 06.2024
Administrative Assistant to the Dean
Albizu University
01.2022 - 02.2023
Executive Administrative Assistant
Ryder System, Inc.
03.2018 - 12.2021
Admissions Officer
Albizu University
02.2015 - 02.2018
Ph.D. - Human Services
Albizu University
Master of Business Administration - Business Administration
Strayer University
Lean Six Sigma Yellow Belt Certification, Florida International University - College of Business, October 2017
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