Maria E Monreal
Salt Lake City,UT
Summary
Proven track record at Reckitt Benckiser Healthcare, enhancing operational efficiency by 20% through meticulous data analysis and process improvement. Skilled in bilingual communication and data quality management, I excel in critical thinking and customer service, ensuring high standards in fast-paced environments. Hardworking General Laborer with dedicated work ethic and solid industry background. Knowledgeable with operations of heavy and light equipment to accomplish tasks. Reliable and works well in varying conditions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operator Technician
Reckitt Benckiser Healthcare
Salt Lake City, UT
08.2024 - Current
- Maintained accurate data records of daily activities, machine status, and material usage. Prepared daily reports detailing operational performance.
- Analyzed data by creating plans to propose solutions to problems related to efficiency, costs, or profits by 10%.
- Evaluated existing processes and procedures for potential areas of improvement in our SOP'S. Set specific goals for projects to measure progress and end results.
- Implemented best practices for efficient operations management by increasing productivity by 20%.
- Conducted every 15-30 minutes quality control checks throughout the production process.
- Monitored operations and reviewed records and metrics to understand company performance in our SAP system.
- Developed plans for periodic maintenance schedules on weekly basis based on usage data collected from machines.
Quality Assurance Technician
Summit Hill Foods
Salt Lake City, UT
10.2022 - 06.2024
- Demonstrated strong leadership skills by managing, training, and mentoring new QA techs. Maintained accurate records of production activities, including shift reports and downtime logs in Excel.
- Communicated production deadlines and goals to staff members to increase productivity by 10% and reduce waste by 15%.
- Conducted detailed analysis of company requirements and developed test plans to ensure quality assurance protocols. Investigated and reported questionable test results. Measure test results, compare them to established specifications, and control limits.
- Investigate customer complaints related to product quality and develop corrective action plans for resolution. Emailed suppliers regarding discrepancies found during inspection and testing activities, and resolved them in a timely manner on the SAP system. Followed up with vendors, or other departments involved in the manufacturing process.
- Analyzed data from standard test methods' results every 15 to 60 minutes, and identified areas needing improvement. Created and maintained a database of common and known testing defects in Excel.
- Prepared reports to communicate the results of quality inspection activities to management every 60 to 120 minutes.
- Enforced quality assurance standards and best practices throughout the production process.
- Inspected of incoming materials and finished products to ensure quality standards were met every 3 hours. Made recommendations to safe cost on the appropriateness of data for releasing ingredients on time or for faster shipment by 10%.
Claims Manager- Spanish
Landmark Home Warranty
South Jordan, Utah
07.2021 - 07.2022
- Interpreted insurance contracts and determined coverage based on specific facts presented in each case for inbound and outbound calls. Proven track record of efficiently processing a high volume of claims, while ensuring accuracy and compliance by 92% on calls.
- Analyzed problem-solving and communication skills, with a commitment to providing superior customer service. Maintained up-to-date records on Excel of all claim activities in accordance with company standards.
- Investigated and assessed damage to property and created and reviewed property damage estimates using Excel. Created plans to propose solutions to problems related to efficiency, costs or profits by 5%.
- Utilized document management CRM system to organize company files, keeping up-to-date and easily accessible data. Maintained up-to-date knowledge of products, services, and promotions offered by the company on a monthly basis.
- Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter.
- Followed up with customers after their appointment to make sure they were 100% satisfied with the services provided. Maintained accurate records of all scheduled by selecting an appropriate time for their appointment based on their individual needs on MS Excel.
Education
High School Diploma -
Granite Peaks High School
Salt Lake City, UT06-2013
Skills
- Time Management
- Business performance analysis
- Costumer Service
- Data Analyst
- Data quality
- Problem-solving
- QA planning
- Critical thinking
- Adaptability
- MS Excel
- Microsoft Word
- Power Point
- CRM Software
- Tableau
- SOP System
- ISO Standards
Certification
- Costumer Service
- Data Healthcare Analyst
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Operator Technician
Reckitt Benckiser Healthcare
08.2024 - Current
Quality Assurance Technician
Summit Hill Foods
10.2022 - 06.2024
Claims Manager- Spanish
Landmark Home Warranty
07.2021 - 07.2022
High School Diploma -
Granite Peaks High School
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