Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Bilingual Fully
Additional Information
Languages
Timeline
SoftwareDeveloper

Maria E. Ochoa

Trenton,NJ

Overview

20
20
years of professional experience
1
1
Certification

Work History

Recruitment Specialist

Staffing Visionaries
Trenton, NJ
09.2022 - Current
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Hired employees and initiated new hire paperwork process.
  • Explained human resources policies, procedures, laws, standards and regulations to each employee.
  • Supported management in developing and implementing personnel policies and procedures.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Tracked key dates and deadlines and maintained specific personnel lists.
  • Supported programs by preparing worksheets, gathering communication materials and coordinating meetings.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Coordinated schedules to arrange management interviews with applicants.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Operated and maintained applicant tracking and candidate management systems.
  • Advertised job opportunities on social media platforms and job boards.
  • Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
  • Verified applicant references and employment details.
  • Emphasized job benefits and perks to applicants to improve organization's attractiveness.
  • Consulted businesses on successful recruiting and retention practices to help minimize turnover.
  • Maintained filing system of current, prospective and future positions.

Administrative Specialist

GRB Roofing Construccion LLC
Perth Amboy, NJ
10.2021 - Current
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated records and files to maintain document compliance.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Conducted research to assist with routine tasks and special projects.
  • Sorted, opened and routed mail and deliveries to meet business requirements.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Produced letters and memoranda to inform stakeholders of business decisions.
  • Identified communication channels to set roadmap to distribute information.
  • Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
  • Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
  • Handled incoming and outgoing mail.
  • Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
  • Prepared project documents, reports and brochures.
  • Maximized quality assurance standards and controlled downtime to meet revenue targets.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Supported enterprise-wide rollout of [Type] tool by aiding with design, development and deployment of key features.

Customer Service Agent

Frontier Airlines
Trenton, NJ
02.2018 - 07.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Communicated with clients regarding account services, statements, and balances.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Addressed customer account discrepancies and concerns.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Educated customers on company systems, form completion and access to services.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Entered customer information into customized computer system with [Software] to document and organize client records.
  • Sought out extra training opportunities to enhance customer relationship management abilities.

Beuaty Consultan Sale Associate Retail

Macys Fullfillment Center
Lawrence, NJ
06.2019 - 01.2020
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Worked with loss prevention in monitoring shopper behavior.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Answered questions about store policies and addressed customer concerns.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Logged reports, expenses, receipts, and sales in company database.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Greeted customers and helped with product questions, selections and purchases.
  • Increased sales and customer satisfaction through personalized servicing.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Issued receipts and processed refunds, credits or exchanges.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Opened and closed store independently and prepared nightly bank drop for manager.

Server Bartender Floor Captain

Nassau Club Of Princeton
Princeton, NJ
09.2009 - 10.2017
  • Kept rig operations within strict compliance of rules and regulations, documenting and escalating operational concerns to supervisor.
  • Recorded data on maintenance and functionality of equipment within [Type] GIS systems.
  • Safely conducted all job duties despite numerous dangers.
  • Loaded and unloaded cargo from trucks and shipping containers.
  • Repaired malfunctioning equipment in all weather conditions, while also protecting health and safety of coworkers.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Improved recreational programming based on feedback from customers and employees.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Exercised working knowledge of multitude of potential equipment issues.
  • Established vendor relationships to access timely services in support of events.

Server Shift Leader

Prospect House Princeton University
Princeton, NJ
02.2004 - 08.2009
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
  • Created incentive-based performance tracking systems to encourage positive and energetic service execution.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Cultivated warm relationships with regular customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Oversaw daily operations of service team, delegated tasks and trained new staff.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Education

Associate of Arts - Accounting And Business Management

CCA, Gua
Guatemala
10.1995

Skills

  • Employee Performance Management System
  • Employee Hiring
  • Employee Performance Reviews
  • Background Checks
  • Termination Documentation
  • Networking and Partnership Development
  • Policy Interpretation
  • Job Description Development
  • Client Relationship Management
  • Transfer Coordination
  • Organizational Systems
  • Team Collaboration
  • Applicant Qualification
  • Employee Orientation
  • Client Development
  • Management Consulting
  • Contract Negotiation
  • Staffing Metrics
  • Pre-Employment Screening
  • Recruiting and Sourcing
  • Candidate Sourcing
  • Promotion Coordination
  • Equal Employment Opportunity (EEO)
  • Employee Timesheet Processing
  • LinkedIn Sourcing
  • Employment Data Tracking
  • Prospecting and Lead Generation
  • Human Resources Management Systems
  • Performance Appraisal

Accomplishments

  • Developed union awareness programs resulting in zero organizing campaigns.
  • Constructed a special remuneration program that addressed scarce skills, which was accepted and implemented company-wide.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Supervised team of [Number] staff members.
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved [Issue] which led to [Results].

Affiliations

  • American Institute of Certified Public Accountants

Certification

  • [Area of certification] Training - [Timeframe]

Bilingual Fully

Fully reading, writhing and spiking fluency in both language.

Additional Information

Friendly and quickly to adopt any environment or situation, team player and

strong fallow instruction or policy implements.

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Recruitment Specialist

Staffing Visionaries
09.2022 - Current

Administrative Specialist

GRB Roofing Construccion LLC
10.2021 - Current

Beuaty Consultan Sale Associate Retail

Macys Fullfillment Center
06.2019 - 01.2020

Customer Service Agent

Frontier Airlines
02.2018 - 07.2022

Server Bartender Floor Captain

Nassau Club Of Princeton
09.2009 - 10.2017

Server Shift Leader

Prospect House Princeton University
02.2004 - 08.2009

Associate of Arts - Accounting And Business Management

CCA, Gua

Similar Profiles

CREATE PROFILE
Maria E. Ochoa