Maria Eduarda Ferreira Ramos
Miami Gardens
Summary
Data professional with expertice in SQL, Power BI, Python, and Excel. Experience includes IT support, compliance, and finance as a Graduate Assistant at St. Thomas University. Proven ability to create dashboards, automate reports, and leverage data for informed decision-making. Bilingual in English and Portuguese, with intermediate proficiency in Spanish.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Graduate Assistant of IT & Eterprise Application
St. Thomas University
Miami Gardens
08.2024 - Current
- Documented IT maintenance and update processes, creating 10+ guides that are now used by internal teams.
- Resolved 50+ user tickets per month (login/account issues) via phone, email, and in-person support.
- Designed promotional flyers and documents, increasing IT internship applications by 25%.
- Utilized ServiceNow, Colleague, and MS Teams for data management and internal communications.
Compliance Administrator
UGA Finance
Parkville
06.2023 - 07.2024
- Processed PCI/PII tasks, conducted audits, and generated compliance reports, ensuring data accuracy.
- Conducted call reviews for legal matters, mitigating risks through detailed documentation.
- Developed compliance procedures using Salesforce, Excel, LiveVox, and Balto, improving efficiency.
Accouting Service Representative
UGA Finance
Parkville
05.2022 - 06.2023
- Assisted clients with account queries, payments, and billing issues, improving customer satisfaction.
- Gained proficiency in financial software and reporting protocols, enhancing transaction efficiency.
- Supported hardship plan setup, helping clients maintain financial stability.
Education
Master of Science - Data Science
St. Thomas University
Miami Gardens, FL05-2026
Bachelor of Science - Business Administration
Park University
Kansas City, MO12-2024
Skills
- Data analysis
- Project management
- Customer service
- Compliance auditing
- Technical documentation
- SQL
- Python
- Power BI
- Excel
- Salesforce
- ServiceNow
- LiveVox
- Balto
- Data cleaning
- Report automation
- Active Directory
- Colleague
Projects
MSR IndyCar Pit Stop Analytics — St. Thomas University & Meyer Shank Racing
• Designed SQLite3 database from raw .csv race data; connected to Power BI using ODBC for real-time
dashboards.
• Built performance visuals analyzing pit stop efficiency across events.
Call Audit & Compliance Trigger System — UGA Finance
• Developed policies and procedures for sensitive call audits (attorney, bankruptcy, identity theft).
• Leveraged Salesforce, Excel, LiveVox, and Balto to automate audit and reporting workflows.
Certification
Google Data Analytics Professional Certificate — 4 of 8 courses completed (Foundations, Asking
Questions, Preparing Data, Data Cleaning)
https://www.linkedin.com/in/maria-eduarda-ferreira-ramos-7719a8237/
Timeline
Graduate Assistant of IT & Eterprise Application
St. Thomas University
08.2024 - Current
Compliance Administrator
UGA Finance
06.2023 - 07.2024
Accouting Service Representative
UGA Finance
05.2022 - 06.2023
Master of Science - Data Science
St. Thomas University
Bachelor of Science - Business Administration
Park University
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