Maria Eduarda Petronilho Batista
Orlando,FL
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Head Bartender
Boteco Restaurante
10.2023 - Current
- Shared knowledge of menu items and flavors.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Restock supplies, ice, trays, and delivery bags.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Camelo Pizzaria
05.2022 - 09.2023
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Turci Pasta
10.2021 - 04.2022
- Answered customers' questions, recommended items, and recorded order information.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Explained menu items and suggested appropriate options for food allergy concerns.
Ice Cream Roller
Mr. Cool Ice Cream
12.2019 - 09.2021
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Increased sales by actively promoting new flavors, toppings, and seasonal specials to engage customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished serving stations with fresh food and cleaned up spills.
- Delivered exceptional customer service through friendly interactions and prompt responses to inquiries or concerns.
Education
High School Diploma -
Dr Phillips High School
Orlando, FL05.2019
Skills
- Foreign language proficiency
- Order delivery practices
- Workflow Coordination
- Wine service
- Calm Under Pressure
- Analytical and Critical Thinking
- Customer Service
- Organization and Time Management
- Cash Handling
Certification
Florida Food Handler
Alcohol Service Education
Food Allergens Essentials
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary
Timeline
Server/Head Bartender
Boteco Restaurante
10.2023 - Current
Server
Camelo Pizzaria
05.2022 - 09.2023
Server
Turci Pasta
10.2021 - 04.2022
Ice Cream Roller
Mr. Cool Ice Cream
12.2019 - 09.2021
High School Diploma -
Dr Phillips High School
Similar Profiles
Bekerson DieudonneBekerson Dieudonne
Food Server at BotecoFood Server at Boteco
Rodrigo SilvaRodrigo Silva
Server at Boteco RestautanteServer at Boteco Restautante
Joicy Yohany Rodrigues De SouzaJoicy Yohany Rodrigues De Souza
Server at Boteco BrasilServer at Boteco Brasil