Maria Edwina Robbins
Bristol
Summary
Adept at enhancing customer experiences and sales outcomes, my tenure at Cathay Pacific Airways Ltd, Hong Kong, honed my expertise in customer service.
My retail experience at Polo Ralph Lauren has added to my retail skills. Known for reliability and exceptional teamwork, I excel in creating positive environments for both colleagues and clients, significantly boosting satisfaction and retention. Fluent in Filipino, I bring a unique blend of interpersonal skills and operational efficiency to any team.
Overview
39
39
years of professional experience
Work History
Retail Associate
Polo Ralph Lauren Factory Store
Tilton
08.2024 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Performed price checks on items requested by customers.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Initiated friendly conversation with customers to determine level of assistance required.
- Created price tags and merchandise signs for new items.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
- Expedited newly received merchandise to sales floor.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Senior Purser
Cathay Pacific Airways Ltd, Hong Kong
Hong Kong
10.1985 - 12.1999
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Provided safety instructions to passengers prior to takeoff and landing.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Provided assistance to disabled passengers when necessary.
- Completed paperwork related to passenger manifests accurately after each flight.
- Adhered to company policies regarding security measures and protocol at all times.
- Kept cabin neat, clean and professional in appearance.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Associate of Arts - Secretarial Science
Assumption College
Manila, Philippines03-1983
Some College (No Degree) - Marketing Management
Assumption College
Manila, PhilippinesSkills
- Customer service
- Sales transactions
- Sales floor organization
- Customer engagement
- Shelf stocking
- Point of sale systems
- Reliability and punctuality
- Approachability
- Regulatory compliance
- Teamwork and collaboration
- Friendly and outgoing
- FLUENT IN Filipino
Timeline
Retail Associate
Polo Ralph Lauren Factory Store
08.2024 - Current
Senior Purser
Cathay Pacific Airways Ltd, Hong Kong
10.1985 - 12.1999
Associate of Arts - Secretarial Science
Assumption College
Some College (No Degree) - Marketing Management
Assumption College
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