Maria Elena Alcantar

Hang P. Vo DDS, Inc

08.2002 - Current

Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings
Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Documented patient dental health information, medical history, and vital signs for future reference.
Typed patient data into computer system using Eaglesoft while following privacy laws and maintaining high-level accuracy.
Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
Explained treatment procedures and instructed patients on home care guidelines.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.

Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Adhered to strict HIPAA guidelines to protect patient privacy.
Helped patients complete necessary medical forms and documentation.
Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Provided excellent customer service to create positive experiences and build patient trust.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Obtained payments from patients and scanned identification and insurance cards.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
Filed and tracked insurance claims and communicated claims status to patients.
Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
Obtained prior authorization and precertification for outpatient procedures.
Verified insurance and communicated coverage to staff and patients.
Responded to customer concerns and questions on daily basis.
Handled account payments and provided information regarding outstanding balances.
Performed various administrative tasks by filing, copying and faxing documents.
Maintained payroll and benefits for employees.
Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.

Summary