MARIA ELENA BURGETT
Oviedo,FL
Summary
Highly-motivated and experienced esthetician with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
CCR II
Alight Solutions
WFH
09.2020 - 12.2022
- Managed over 40 customers per day with positive attitude and focus on customer satisfaction
- Greeted customers and listened closely to problems described to determine solutions
- Handled death intake for families of deceased participants
- Representative for 6 Fortune 500 companies
- Answered questions regarding their pension plans and processing.
Licensed Massage Therapist
Hand & Stone Spa
Orlando, FL
12.2019 - 08.2020
- Reviewed patient charts prior to each session in order to identify any new information that may affect treatment plan decisions.
- Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
- Promoted additional services offered by the practice such as hot stone massage therapy or aromatherapy sessions to enhance the massage experience and promote relaxation.
- Documented clients' medical histories and conditions in order to determine contraindications to treatment.
- Cleaned and sterilized equipment before each use according to established protocols.
- Attended continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.
Owner/Operator
Time 2 Unwind Spa, LLC.
Orlando, FL
07.2013 - 08.2018
- Managed the overall operational, budgetary, and financial responsibilities and activities of the spa
- Coordinated appointments and followed up with customers and prospective customers
- Ensured customer service excellence
- Implemented marketing and advertising strategies
- Performed 60 and 90 minutes massage therapy sessions
- Performed 60 minutes skin care treatments and recommended customized skin care routines
- Performed wax hair removal
Licensed Massage Therapist/Esthetician
Massage Envy Spa
Sanford, FL
01.2014 - 07.2016
- Educated clients on proper skin care techniques according to individual needs.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Maintained cleanliness of treatment room and equipment between appointments.
- Assisted in the development of customized skin care regimens for clients.
- Recommended home care regimen for desired results.
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and hot stone.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
Licensed Massage Therapist
Massage Envy
Orlando, FL
07.2013 - 07.2014
- Performed 30-, 60-, and 90-minutes therapeutic massages based on clients' needs
- Educated client on benefits of regular massage
- Performed 50-minute basic skin care treatments.
- Reviewed patient charts prior to each session in order to identify any new information that may affect treatment plan decisions.
- Attended continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.
- Ensured a safe environment for both staff members and clients at all times by adhering to safety regulations set forth by the state licensing board.
Licensed Massage Therapist
Tenpenny Chiropractic Associates
01.2013 - 01.2014
- Performed 30 minutes therapeutic massages based on clients' needs
- Educated client on benefits of regular massage
- Set up client with EMS treatment as indicated by the Dr.
Senior Operations Support Specialist and Project Manager
Charles Schwab and Company, Inc.
Orlando, FL
01.2006 - 01.2013
- Headed the BETA testing for new check deposit software in the Bank Division, liaising between the East Coast and the Project Manager at Corporate HQ in California, who used provided feedback for the engineers to improve the product
- Developed and successfully delivered training materials for updated international software program wire transfer procedures, which resulted in 100% of employees being prepared to efficiently use the new methodologies
- Trained and mentored new employees and temporary employees
- Processed and approved over 200 electronic wire transfers of up to $1M each on a monthly basis
- Resolved customer concerns in 24-48 hours, for various units of the Cashiering Department.
Loan Document Funder/Post Closer
Countrywide Home Loans
Orlando, FL
01.2003 - 01.2005
- Collaborated and interacted with over 500 borrowers, realtors, and title companies
- Developed, produced, enhanced, and maintained policies to streamline the funding process by 50%
- Verified closing documents, referred to title companies and authorized for funding.
Broker Assistant
Option One Mortgage
Maitland, FL
01.2000 - 01.2002
- Performed review, data entry and approval of all broker loan applications
- Served as a liaison between Option One and broker
- Cross trained in Post-Closing and Appraisal Assistant positions
- Branch Assistant
- Responsible for broker maintenance system
- Performed interviews of applicants and trained associates in computer programs
- Coordinated travel arrangements and branch activities.
Education
Skills
- Customer Service Experience
- Retail experience
- Bilingual: Spanish & English
- Detail-oriented
- Positive attitude
- Proactive/Eager to learn
- Attention to Detail
- Excellent Communication
- Self Motivation
- Adaptability and Flexibility
- Interpersonal Skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Dermaplanning Certified
- Microneedling and LED Certified
- Licensed Facial Specialist
Timeline
CCR II
Alight Solutions
09.2020 - 12.2022
Licensed Massage Therapist
Hand & Stone Spa
12.2019 - 08.2020
Licensed Massage Therapist/Esthetician
Massage Envy Spa
01.2014 - 07.2016
Owner/Operator
Time 2 Unwind Spa, LLC.
07.2013 - 08.2018
Licensed Massage Therapist
Massage Envy
07.2013 - 07.2014
Licensed Massage Therapist
Tenpenny Chiropractic Associates
01.2013 - 01.2014
Senior Operations Support Specialist and Project Manager
Charles Schwab and Company, Inc.
01.2006 - 01.2013
Loan Document Funder/Post Closer
Countrywide Home Loans
01.2003 - 01.2005
Broker Assistant
Option One Mortgage
01.2000 - 01.2002
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