MariaElena Class
Lancaster,PA
Overview
30
30
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Surgical Specialties UPMC
07.2011 - Current
- handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- License Medical Interpreter in Spanish for UPMC
Shipping and Receiving Clerk
Bird in Hand School Specialty
07.1995 - 04.2010
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
Education
High School Diploma -
JPM
Lancaster 06-1991
Certification
- Lancaster County Career & Technology for -Medical Administrative Assistant 2011
Languages
English
Timeline
Medical Administrative Assistant
Surgical Specialties UPMC
07.2011 - Current
Shipping and Receiving Clerk
Bird in Hand School Specialty
07.1995 - 04.2010
High School Diploma -
JPM
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