ADOBE
Mariaelena Karady
Corona,CA
Summary
Dynamic professional with a proven track record in paperwork processing and building customer rapport, honed at Best Buy and other notable companies. Excelled in roles requiring verification, eligibility, and upselling, significantly enhancing customer satisfaction and loyalty. Skilled in both technical support and interpersonal communication, adept at driving results and exceeding expectations. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Volunteer Registrar
CGSA
11.2023 - Current
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Updated computer system with latest information to keep records current and accurate.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
Sales Associate
Best Buy
07.2016 - 03.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Assistant Sales Representative
Desired Kreations
07.2008 - 04.2013
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met existing customers to review current services and expand sales opportunities.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
High School Diploma -
Corona High School
Corona, CA06-2007
Skills
- Verification and eligibility
- Transfer credit evaluation
- Course Scheduling
- Admissions and registrations
- Paperwork Processing
- Inbound and Outbound Calling
- Data Entry
- Live chat support
- Proofreading
- Merchandise upselling
- Technical Support
- Retail store support
Software
WORD
APPLE
MICROST
Timeline
Volunteer Registrar
CGSA
11.2023 - Current
Sales Associate
Best Buy
07.2016 - 03.2019
Assistant Sales Representative
Desired Kreations
07.2008 - 04.2013
High School Diploma -
Corona High School
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