ELENA L. CATTINI
Los Angeles,CA
Summary
Future Les Clefs d'Or Member
Discreet and highly intuitive hospitality professional with over two decades of experience serving international, high-profile clientele. Recognized for delivering anticipatory service, cultivating trusted relationships, and curating bespoke experiences aligned with the refined standards of luxury hospitality environments such as the Beverly Wilshire, A Four Seasons Hotel.
Overview
26
26
years of professional experience
Work History
Front Desk Concierge Receptionist
Four Seasons Hotels and Resorts
Westlake Village, California
06.2024 - Current
- Greeted guests warmly, providing exceptional customer service at all times.
- Provided detailed information about hotel amenities and local attractions to guests.
- Assisted in training new front desk staff on procedures and service standards.
- Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
- Handled incoming mail, faxes, emails and other documents related to guest inquiries or requests.
- Coordinated reservations for transportation services such as taxis, limousines and shuttles.
Coordinator & Host
Milonga Corazón
01.2017 - Current
- Curate and manage upscale cultural events, ensuring seamless guest experiences and strong client relationships.
- Developed event themes and concepts to enhance attendee engagement and experience.
- Managed budgets by tracking expenses and ensuring cost-effective planning strategies.
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
Contract Corporate Flight Attendant
SOMA Jets
Los Angeles, California
01.2022 - 06.2024
- Provide tailored service to high-net-worth clientele by coordinating dining, transportation, and lifestyle requests with discretion and precision.
- Greeted guests warmly and efficiently upon arrival at the hotel.
- Managed reservations using hotel management software and ensured accuracy.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Provided excellent customer service while upholding company policies.
Hotel Peninsula High Tea Host
Peninsula Hotel
Hong kong
07.2000 - 02.2002
- Greeted guests warmly upon arrival, ensuring a welcoming atmosphere.
- Managed reservations efficiently using hotel management software.
- Provided information about menu items and hotel services to guests.
- Handled guest inquiries and complaints with professionalism and care.
Skills
- VIP Guest Relations
- Bespoke Itineraries
- Discretion
- Luxury Dining & Lifestyle
- Vendor Relations
- Problem Resolution
- Multilingual Communication
Websites
Core Expertise
- VIP Guest Relations
- Bespoke Itineraries
- Discretion
- Luxury Dining & Lifestyle
- Vendor Relations
- Problem Resolution
- Multilingual Communication
Timeline
Front Desk Concierge Receptionist
Four Seasons Hotels and Resorts
06.2024 - Current
Contract Corporate Flight Attendant
SOMA Jets
01.2022 - 06.2024
Coordinator & Host
Milonga Corazón
01.2017 - Current
Hotel Peninsula High Tea Host
Peninsula Hotel
07.2000 - 02.2002