Maria Elena Lopez Reyes
Greensboro,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative-Remote
TEKsystems
11.2021 - Current
- Memorizing the prices and features of each offer.
- Confirming customers' language preferences as you assist them.
- Addressing queries, complaints, and recommendations furnished by customers.
- Redirecting customers to the pertinent department, if needed.
- Deferring to management in instances of uncertainty.
- Processing exchanges and refunds in ways congruent with our policies.
- Providing customers with details of supplementary products or services that may suit their needs.
- Monitoring call and mail histories to ensure that all customers have been assisted.
- Searching for commonalities in customer feedback to inform recommendations regarding our offerings.
- Administering and receiving customer surveys on occasion.
Picker Packer
Freud America INC.
08.2017 - 12.2021
- Pulls and packs product based on daily orders.
- Meets specifics of customer orders in a timely manner.
- Keeps products separated, organized and in good rotation.
- Monitors product quality frequently, reporting problems to mitigate safety issues.
Bilingual Customer Service Representative-Remote
Aureon Contact Center
08.2018 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Southeast Guilford High School
Greensboro, NC07.2014
Skills
- Multi-Line Telephone Operation
- Call Center Operations
- Invoice Preparation and Processing
- Professional Telephone Demeanor
- Excel
- Microsoft Word
- MS Office
- Packaging
- Bilingual in English and Spanish
- Warehouse Experience
- Order picking
- Shipping & Receiving
- Computer Operation
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative-Remote
TEKsystems
11.2021 - Current
Bilingual Customer Service Representative-Remote
Aureon Contact Center
08.2018 - 01.2020
Picker Packer
Freud America INC.
08.2017 - 12.2021
High School Diploma -
Southeast Guilford High School
Similar Profiles
Jilian CollinsJilian Collins
Contract Deployment Engineer at TEKsystemsContract Deployment Engineer at TEKsystems
Rokeya SykesRokeya Sykes
Quality Assurance Specialist at TEKsystemsQuality Assurance Specialist at TEKsystems
Valerie LoveValerie Love
Family Enrollment Couselor at TEKsystemsFamily Enrollment Couselor at TEKsystems
Tariq MooreTariq Moore
Information Technology Sr. Support Analyst at TEKsystemsInformation Technology Sr. Support Analyst at TEKsystems
Robert Lunsford IIIRobert Lunsford III
Manufacturing Associate at GKN AutomotiveManufacturing Associate at GKN Automotive