Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Elena Lynn

Winter Park,FL

Summary

Proven track record in enhancing patient and tenant satisfaction, notably with Hudson Medical Wellness, by streamlining referral processes and improving service delivery. Familiar in healthcare industry understanding and customer service, demonstrating exceptional problem-solving and team collaboration skills. Achieved significant reductions in wait times and increased lease renewals through innovative solutions and empathetic patient care. Enthusiastic Referral Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

9
9
years of professional experience

Work History

Patient Referral Coordinator

Hudson Medical Wellness
04.2024 - Current
  • Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
  • Enhanced patient experience by coordinating timely and efficient referrals to specialists.
  • Streamlined referral processes for improved patient satisfaction and reduced wait times.
  • Trained new employees on referral coordination procedures, ensuring consistent quality of service.

Patient Care Advocate

Cigna - Accredo
10.2020 - 09.2021
  • Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
  • Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
  • Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
  • Resolved problems with communication and billing to foster seamless services.
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Managed effective communication between patients and providers by serving as a liaison for questions or concerns.

Assistant Property Manager

B & H Management / Hawthorne Residential
04.2018 - 08.2020
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Processed security deposit refunds.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
  • Assisted in preparation of financial reports, providing insights into property performance and revenue trends.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Planned special events such as lotteries, dedications and project tours.

Assistant Property Manager

The Glen / Insula Properties
02.2016 - 10.2018
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Processed security deposit refunds.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Escalated major issues to property manager for immediate remediation.
  • Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
  • Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
  • Improved property appearance and safety with regular inspections and coordinated maintenance efforts.
  • Collected and maintained careful records of rental payments and payment dates.
  • Coordinated appointments to show marketed properties.
  • Generated leads for sales and rental properties through cold calls and referrals.

Education

Armed Security

Institute of Security & Technology
Miami, FL
02.1989

GED -

Maynard Evans High
West Orlando, FL
05.1986

Skills

  • Maintaining confidentiality
  • Follow-up Coordination
  • Healthcare industry understanding
  • Scheduling appointments
  • Insurance Verification
  • Data entry proficiency
  • Customer Service
  • Medical terminology knowledge
  • Multitasking ability
  • Creative Problem-Solving
  • Patient confidentiality
  • Office Administration
  • Patient Registration
  • Patient documentation
  • Scheduling
  • Payment Collection

Languages

Spanish
Native or Bilingual

Timeline

Patient Referral Coordinator

Hudson Medical Wellness
04.2024 - Current

Patient Care Advocate

Cigna - Accredo
10.2020 - 09.2021

Assistant Property Manager

B & H Management / Hawthorne Residential
04.2018 - 08.2020

Assistant Property Manager

The Glen / Insula Properties
02.2016 - 10.2018

Armed Security

Institute of Security & Technology

GED -

Maynard Evans High

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Maria Elena Lynn