Maria Olmos
El Paso,TX
Summary
Dynamic Community Health Worker with a proven track record at WellPoint, Anthem Blue Cross, excelling in case management and motivational interviewing. Leveraged social work expertise and bilingual abilities to enhance patient care and community outreach, achieving significant improvements in client engagement and service coordination.
Overview
22
22
years of professional experience
1
1
Certification
Work History
COMMUNITY HEALTH WORKER
WellPoint, Anthem Blue Cross
El Paso, USA
12.2016 - 12.2024
- Conducted client assessments and resulting care plans as directed
- (HRAs, Re assessments, Semi Annuals, and welcome Visits)
- Conducted face to face visits with members
- Consulted with appropriate staff on protocol issues on a regular basis
- Provided community service referrals as needed for individuals
- Educated all families and patients on community resources available
- Educate members on health and VAB
- Provide a direct connection with CM
- Offer interpretation and translation services
- Provide culturally appropriate health education and information
- Help people get the care they need, give informal counseling and guidance on health behaviors
- Advocate for individual and community health needs
- Served as a liaison between healthcare providers and community organizations.
- Offered emotional support during difficult times or stressful situations.
- Participated in outreach activities such as health fairs or community events.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments.
- Maintained accurate records of patient data in a secure electronic database.
- Helped people enroll in programs, arrange transportation and coordinate paperwork.
- Handled research and administrative tasks to support community outreach and program initiatives.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Updated and maintained databases with current information.
CHILD LEAD TEACHER/PARENT EDUCATOR/FAMILY LITERACY INSTRUCTOR/HOME VISITOR
Avance, Inc
El Paso, USA
10.2010 - 05.2016
- Provide a variety of materials and resources for children to explore, manipulate and use both in learning activities and in imaginative play
- Attend to children basic needs by feeding them, dressing them, and changing their diapers
- Support learning by providing activities and materials that children find engaging
- By facilitating learning, supplying a developmentally appropriate environment, interesting materials, and adequate time to explore, play, and interact, children find learning easy and fun!
- Create lesson plans and provide activities daily
- Supervise AmeriCorps members and provide training
- Conduct home visits to families enrolled in the program
- Prepare reports, conduct home visits to the families enrolled in the program
- Make referrals to the agencies and services to help families in the program
- (Medicaid, CHIP, ECI, etc.)
- Make presentations to the participants; such as diabetes, nutrition, child development, safety and security, discipline and more
- Substitute parent educator or ESL instructor
- Attend trainings and staff development courses
- Be vigilant about the health and safety of the children
- Help parents with translations and filling out paperwork
- Make phone calls to participants and follow ups
- Recruiting families for program
- Community Outreach
- Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Participated in workshops, trainings and conferences to improve educational skills.
- Organized field trips or extra-curricular activities for students under their supervision.
- Implemented behavior management strategies to maintain classroom discipline.
- Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
- Organized activities to promote physical, mental and social development of each child.
- Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Processed family enrollments and developed productive relationships with parents in order to strengthen roles.
- Supported individuals by facilitating weekly group sessions.
- Maintained ongoing communication with parents via phone calls or emails regarding upcoming events or changes within the program.
- Set up and maintained monthly educational activity calendars.
- Ensured that all program policies and procedures were followed during home visits.
- Conducted home visits to evaluate family's needs and develop an individualized service plan.
- Collaborated with health care professionals in order to ensure that all children received timely screenings, immunizations.
- Maintained confidentiality through stringent handling of charts and data.
Health fairs coordinator
Avance, Inc
El Paso, USA
01.2008 - 09.2010
- General clerical duties including photocopying, fax and mailing
- Data entry
- Promoting the program in the community like health fairs, schools and other agencies
- Retrieve documents for filing system
- Handle intakes and information data
- Coordinate and maintain records for participants, staff, americorps members, petty cash, time sheets, etc
- Scheduled meetings, appointments
- Site visit for supervision purpose
- Schedule for guest speakers
- Manage database
- Answering phone calls
- Participate in community health fairs to promote the program
AMERICORP MEMBER
Avance, Inc
El Paso, USA
01.2006 - 12.2007
- ESL and GED teacher Assistant, assist the instructor in class
- Assist students, individually or in groups with lesson assignments for the purpose of presenting and/or enforcing learning
- Prepare activities for parents
- Home visits
- Recruitment
- Community presentations
- Provide information about resources in the community
- (Housing, food stamps, Medicaid, immigration, health services, etc.)
- Help students in the GED enrollment process
- Assist students with the GED registration (How to get an official ID, how to register in EPCC)
Costumer service representative CSR
American General Insurance
01.2003 - 01.2006
- Data entry for premium accounts
- Call center representative for new accounts and claims
- Provide feedback on open account
Education
Some College (No Degree) - COMMUNITY HEALTH WORKER
University of Texas At El Paso
El Paso, TX07-2014
Child Development Accreditation
El Paso Community College
El Paso, TX12-2009
Skills
- Case Management
- Social Work
- Crisis Intervention
- Behavioral Health
- Administrative Experience
- Presentation Skills
- Interpretation
- Clerical Experience
- Recruiting
- Teaching
- Human Resources
- Motivational Interviewing
- Medical Records
- Data Collection
- Medical Terminology
- Translation
- Spanish
- Child & Family Counseling
- Individual / Group Counseling
- Hospital Experience
- HIPAA
Certification
Community Health Worker, 07/01/22, 07/01/24, Community Health Workers (CHWs), or Promotores de Salud, are non-medical public health workers who connect communities to health care and social service providers. The Texas Department of State Health Services (DSHS) established the CWH program, in accordance with Health and Safety Code Chapter 48 to operate a program designed to train and educate persons within the CHW program.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
COMMUNITY HEALTH WORKER
WellPoint, Anthem Blue Cross
12.2016 - 12.2024
CHILD LEAD TEACHER/PARENT EDUCATOR/FAMILY LITERACY INSTRUCTOR/HOME VISITOR
Avance, Inc
10.2010 - 05.2016
Health fairs coordinator
Avance, Inc
01.2008 - 09.2010
AMERICORP MEMBER
Avance, Inc
01.2006 - 12.2007
Costumer service representative CSR
American General Insurance
01.2003 - 01.2006
Some College (No Degree) - COMMUNITY HEALTH WORKER
University of Texas At El Paso
Child Development Accreditation
El Paso Community College
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