Mariaelena Perez Del Castillo
Executive Assistant / Assistant Manager
Fresno,CA
Summary
Self-driven Executive Assistant, with managerial experience accomplished at enhancing efficiency of workflow while maintaining cost effectiveness. Excellent communicator with proven to maintain positive, professional relationships with staff and clients. Skilled at offering high-level administrative support to senior-level staff. Expert in expense tracking, data input and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Aldo's Nightclub
1 2018 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with managers to solve problems and handle customer concerns.
- Efficient at using POS system to enter orders, process payments and issue receipts.
Executive Assistant/Assistant Manager
Rainbow Ballroom, Inc.
09.2021 - 04.2024
- Managed executive calendars, scheduling meetings and appointments.
- Handled confidential and sensitive information with discretion and tact.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Worked with senior management to initiate new projects and assist in various processes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with management and CEO to develop strategic plans for business growth and improvement.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Bachelor of Science in Business Management -
California State University, Fresno
Fresno, CA 05.2020 - 05.2020
Associate of Science Degree in Business Administration -
Fresno City College
Fresno, CA 05.2017 - 05.2017
Skills
Experienced using MS Office Suite
Proficient with cloud-based systems - Google Drive, Apple, etc
Task Delegation
Customer Relationship Management (CRM)
Office Administration
Data inputting
Office Management
Training and coaching
Payroll and budgeting
Employee Onboarding
Administrative Support
Information confidentiality
Timeline
Executive Assistant/Assistant Manager
Rainbow Ballroom, Inc.
09.2021 - 04.2024
Bachelor of Science in Business Management -
California State University, Fresno
05.2020 - 05.2020
Associate of Science Degree in Business Administration -
Fresno City College
05.2017 - 05.2017
Assistant Manager
Aldo's Nightclub
1 2018 - Current