Maria Elena Ramos
Commerce,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Mammogram Scheduler
United Medical Imaging
05.2021 - Current
- Improved patient experience by efficiently scheduling mammogram appointments and providing clear instructions.
- Managed high call volumes for appointment scheduling, resulting in reduced wait times for callers.
- Implemented a streamlined scheduling system to maximize facility usage and reduce patient waiting time.
- Collaborated with radiologists and technicians to optimize daily schedules and accommodate urgent cases.
- Enhanced patient satisfaction by addressing inquiries and providing accurate information about the mammogram procedure.
- Maintained organized records of patient appointments, ensuring timely reminders were sent out for upcoming visits.
- Contributed to increased facility revenue by effectively coordinating schedules and minimizing appointment cancellations.
- Assisted patients with insurance verification and pre-authorization requirements, simplifying their visit preparation process.
- Coordinated with referring physicians to obtain necessary documentation for mammogram scheduling, streamlining the process for patients.
Medical Assistant
Sucgang Family Medicine
02.2021 - 05.2022
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Submitted insurance claims and updated patients' insurance information.
- Registered new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information.
- Cross-trained in front-office procedures to back up reception staff.
- Comforted patients by anticipating patients' anxieties, answering patients’ questions and maintaining reception area.
- Collected deductibles and copays to post money to patient accounts.
- Triaged patients in-person and via telephone to help optimize clinical resources.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adjusted pacemakers, AICD and loop monitors with commitment to efficiency, data quality and overall comfort of patients.
Sales Associate
Kate Spade
10.2017 - 03.2020
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Educated customers on promotions to enhance sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Education
Certificate of Competition - Medical Assisting Administration
Ford Park Adult School
Bell Gardens, CA09-2016
Skills
- Assisting with physical exams
- Patient Scheduling
- Efficient and reliable team player
- Electronic health records
- Documentation Accuracy
- Healthcare Experience
- HIPAA Compliance
- Insurance Verification
- Appointment Coordination
- Patient Scheduling
- Multitasking Abilities
- Decision Making
- Professionalism
- Empathy and Compassion
- Customer Service
- Team Collaboration
Timeline
Mammogram Scheduler
United Medical Imaging
05.2021 - Current
Medical Assistant
Sucgang Family Medicine
02.2021 - 05.2022
Sales Associate
Kate Spade
10.2017 - 03.2020
Certificate of Competition - Medical Assisting Administration
Ford Park Adult School
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