Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Elena Roig Castilo

Melbourne,FL

Summary

Experienced Cashier Floor Supervisor with a background in retail management and customer service. Skilled at training and supervising team members, maintaining smooth operations, and ensuring maximum customer satisfaction. Strong leadership skills coupled with ability to effectively manage cash handling procedures. Previous role involved successful implementation of store policies, resulting in improved efficiency and customer experience.

Overview

29
29
years of professional experience

Work History

Cashier Floor Supervisor

Store Cositas
Havana , Cuba
03.2015 - 03.2023
  • Ensured that cashiers performed their duties in accordance with company policy and procedures.
  • Monitored the daily activities of each cashier to ensure accuracy and efficiency.
  • Maintained accurate records of all transactions processed by the cashiers.
  • Resolved customer complaints promptly and professionally.
  • Developed strategies to improve customer service standards and increase profitability.
  • Implemented policies and procedures related to safety, security, merchandising displays.

Cashier

Store Cimex
Havana , Cuba
02.2013 - 02.2015
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.

Cashier Supervisor

Store Caracol
Havana, Cuba
02.2010 - 02.2013
  • Developed and implemented new processes to improve customer service and sales efficiency.
  • Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
  • Analyzed daily sales reports to identify any discrepancies or errors in order entry or payment processing.
  • Implemented strategies for reducing shrinkage due to theft, fraud, or error.
  • Processed refunds and exchanges promptly according to established policies.

Cashier Team Lead

Store Turca
Havana, Cuba
01.2009 - 02.2010
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Monitored cashier performance, providing feedback as needed.
  • Performed daily opening and closing procedures for the register area.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Processed refunds and exchanges according to company policy.
  • Identified discrepancies between actual sales figures and expected totals.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Ensured compliance with all safety regulations while performing tasks.
  • Assisted customers with locating items within the store when requested.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.

Clinical Laboratory Technician

Hospital Eusebio Hernandez
Havana, Cuba
01.1994 - 01.2008
  • Performed laboratory tests and procedures on specimens, such as blood, urine, and tissue samples to provide data for diagnosis and treatment of diseases.
  • Maintained accurate records of all test results in accordance with established protocols.
  • Ordered supplies and maintained adequate stock levels for clinical laboratory operations.
  • Assisted pathologists in specimen collection, handling, preparation and testing.
  • Followed safety guidelines while working with hazardous materials such as chemicals, biohazards and radioactive substances.
  • Ensured accuracy of laboratory equipment by performing daily maintenance checks.
  • Performed quality control tests to ensure the accuracy of test results.
  • Analyzed patient data to determine appropriate course of action for diagnosis or treatment.
  • Conducted research studies using a variety of techniques including cell cultures, electrophoresis and spectroscopy.
  • Provided technical support to other healthcare professionals regarding lab tests and procedures.
  • Reviewed reports prior to release to identify discrepancies or errors in data entry or calculations.
  • Verified patient information before processing specimens for testing.
  • Prepared solutions according to specified formulas or recipes.
  • Monitored inventory levels of reagents, media, stains and other supplies needed for laboratory operations.

Education

Associate of Science - Clinical Laboratory Science

Instituto Politecnico De La Salvador Allende
Havana , Cuba
07-1994

Skills

  • Loss prevention strategies
  • Employee Scheduling
  • Sales Promotion
  • Data entry proficiency
  • POS system knowledge
  • Cash handling expertise
  • Store Opening and Closing
  • Retail Operations
  • Attention to Detail
  • Display management
  • Payment Processing
  • Policy Enforcement
  • Customer complaint handling
  • Sales monitoring
  • Cash handling and management
  • Team training and development
  • Customer Service
  • Store opening and closing procedures

Languages

Spanish
Full Professional

Timeline

Cashier Floor Supervisor

Store Cositas
03.2015 - 03.2023

Cashier

Store Cimex
02.2013 - 02.2015

Cashier Supervisor

Store Caracol
02.2010 - 02.2013

Cashier Team Lead

Store Turca
01.2009 - 02.2010

Clinical Laboratory Technician

Hospital Eusebio Hernandez
01.1994 - 01.2008

Associate of Science - Clinical Laboratory Science

Instituto Politecnico De La Salvador Allende

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Maria Elena Roig Castilo