Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Maria Elisa Kienast

Hoover,AL

Summary

"When was the last time you did something for the first time?"

My name is Maria Elisa, I am a Bacharel in Communication - Woman - Friend - Wife and Mom.

Passionate about kids, pets, people, travel, cook, photography, music, learn new things, new cultures, I believe that life is a constant evolution.

Knowledge and experience needs to be shared.

* Due to over than 20 years experience in sales and trade marketing and performing
at big multinational companies, I carry with me a very large administrative experience.

* Soft & Hard skills goes hand in hand:

Multi-talented professional with several years of experience bringing background in administration, business development and general office operations. Skilled at stepping into different areas with flexible and resourceful approach. Committed and communicative establishing trust and credibility. Fluent in English, Spanish and Portuguese is my mother language. Exceptional problem-solving skills. Serious and respectful Team Work. Driven by good mood and positive energy.

Me and my family live here in Hoover since 2022, my husband was transferred at his company (Motherson Group) and I have legal permition to work with my L1 Visa.

I quit my carrer to dedicate 100% of myself being a Mom until my kids go to School, now I am ready and glad to be back :-)

Overview

15
15
years of professional experience

Work History

Business Development

Zallpy Digital
Hoover, AL
01.2025 - Current
  • Collaborated with sales team members to identify target markets and develop sales strategies.
  • Negotiated contracts with clients for new business development initiatives.
  • Identified customer needs by asking questions and advising on best solutions.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Participated in trade shows, conferences, and other events to promote company's products or services.
  • Built relationships with clients, partners and vendors to facilitate successful partnerships.
  • Established strong relationships with key decision makers within client organizations.
  • Listened to customer needs to identify and recommend best products and services.
  • Created presentations on the company's services, products, pricing plans and marketing campaigns.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.

Senior Acccount Manager

Acer Computers
Sao Paulo
01.2010 - 03.2015
  • Utilized CRM tools to track client interactions, sales opportunities, and account history.
  • Reviewed advertising copy, design comps, and final art to approve work.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
  • Established, documented, and implemented account management processes and procedures.
  • Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
  • Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
  • Developed successful customer relationships to boost sales opportunities.
  • Listened to customer needs to identify and recommend best products and services.
  • Addressed customer questions and concerns regarding products and services.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Gathered feedback from clients regarding product quality and overall satisfaction levels.
  • Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
  • Developed promotional campaigns tailored to each individual client's needs.
  • Resolved client issues in a timely manner while maintaining excellent customer service standards.
  • Implemented process improvements that increased efficiency across multiple departments.
  • Participated in weekly team meetings with other senior account managers to discuss best practices.
  • Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
  • Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
  • Monitored competitor activity in order to stay ahead of industry trends.
  • Created customized reports for clients outlining performance metrics such as ROI and sales volume growth.
  • Established strong relationships with decision-makers and influencers within client organizations.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Cultivated deep knowledge of customer businesses and relationship to company objectives.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Conducted regular meetings with clients to review performance metrics, progress, and future goals.
  • Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Managed key account relationships, ensuring customer loyalty and retention.
  • Participated in trade shows, conferences, and networking events to represent the company and attract new business.
  • Worked closely with executive team to outline company goals and transfer goals to account holders.
  • Analyzed market trends to identify new business opportunities for the company.
  • Collaborated with customers to develop strategic business and account plans.
  • Identified customer needs by asking questions and advising on best solutions.

Education

BBA - Communications

Unifieo
Sao Paulo
12-2003

Skills

  • Market research
  • Customer relationship management
  • CRM utilization
  • Presentation creation
  • Sales strategy development
  • Process improvement
  • Account management
  • Trade show participation
  • Client needs assessment
  • Team collaboration
  • Problem solving
  • Networking skills
  • Business development abilities

Affiliations

  • Passionate about kids, pets, people, travel, cook, photography, music, learn new things, new cultures, I believe that life is a constant evolution.

Timeline

Business Development

Zallpy Digital
01.2025 - Current

Senior Acccount Manager

Acer Computers
01.2010 - 03.2015

BBA - Communications

Unifieo

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