Summary
Overview
Work History
Education
Skills
Spanish speaker
Languages
Timeline
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Maria Eliza Munoz Estevez

Paterson,NJ

Summary

Dynamic professional with a proven track record in classroom management and customer service excellence at Claro Dominicana. Expert in engaging students and resolving customer issues with empathy, enhancing loyalty. Skilled in materials preparation and effective communication, contributing to improved learning outcomes and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Teacher's Assistant

Primaria Maizal
01.2021 - 05.2024
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.

Customer Service Representative

Claro Dominicana
03.2018 - 01.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Arts - Education

Universida Autonoma De Santo Domingo
Dom. Rep
06.2021

Skills

Classroom Management

Materials Preparation

Student Engagement

Class coordination

Early Childhood Education

Physical education support

Student Tutoring

Spanish speaker

Native Spanish Speaker

Languages

Spanish
Native or Bilingual

Timeline

Teacher's Assistant

Primaria Maizal
01.2021 - 05.2024

Customer Service Representative

Claro Dominicana
03.2018 - 01.2021

Bachelor of Arts - Education

Universida Autonoma De Santo Domingo

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Maria Eliza Munoz Estevez