Summary
Overview
Work History
Education
Skills
Playing Volleyball with my teammates at my home school
Timeline
Generic

Maria Elizabeth Martinez-Martinez

Summary

Dynamic and adaptable professional with a proven track record at Walmart, excelling in complaint resolution and team building. Spearheaded customer service training, enhancing team productivity and operational efficiency. Known for professionalism and an ability to understand others, consistently delivering exceptional customer experiences and fostering strong coworker relationships. Achieved significant quality assurance milestones, contributing to team success.

Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.

Overview

1
1
year of professional experience

Work History

Produce Team Associate

Walmart
05.2024 - Current
  • Worked different stations to provide optimal coverage and meet production goals.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to team success by completing jobs quickly and accurately.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Created appealing displays for routine arrangements and special promotions.
  • Resolved issues quickly to maintain productivity goals.

Courtesy Clerk

Kroger
01.2024 - 05.2024
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Implemented and developed customer service training processes.
  • Delivered prompt service to prioritize customer needs.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.

Education

High School Diploma -

Briggs High School
2555 Briggs Rd, Columbus, OH 43223
06-2026

High School Diploma -

Fort Hayes Career Center
546 Jack Gibbs Blvd, Columbus, OH 43215
06-2026

Skills

  • Meeting facilitation
  • Complaint resolution
  • Cleaning
  • Telemarketing expertise
  • Staff education and training
  • Team building
  • Professionalism
  • Adaptability
  • Understanding Others

Playing Volleyball with my teammates at my home school

I attend two schools one being my home school which is Briggs high school and my second school being Fort Hayes career center. I played for my schools team where there is a lot of team work and common goals that we all wanted to achieve. There may be times where we bud head but we all learn to over come our problem and become better to win and we also learn to better our self's.

Timeline

Produce Team Associate

Walmart
05.2024 - Current

Courtesy Clerk

Kroger
01.2024 - 05.2024

High School Diploma -

Briggs High School

High School Diploma -

Fort Hayes Career Center

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Maria Elizabeth Martinez-Martinez