Maria Elizabeth Merritt
Mountlake Terrace
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Experienced with team leadership, strategic planning, and workflow management. Utilizes strong communication and organizational skills to support team objectives and improve operational efficiency. Track record of fostering collaborative environments and driving team success.
Overview
2027
2027
years of professional experience
Work History
Associate Team Lead
HR Block
2025 - 04.2026
- Led team in executing tax preparation processes, ensuring compliance with regulations and client satisfaction.
- Trained and mentored junior associates, enhancing team productivity and service quality.
- Streamlined workflow by implementing new tools for document management and client communication.
- Analyzed client needs, providing tailored tax solutions to improve customer retention rates.
- Developed training materials to enhance staff knowledge of tax laws and software systems.
- Monitored team performance, providing feedback to drive continuous improvement in service delivery.
- Assisted management with recruitment initiatives, contributing to the successful hiring of high-quality candidates for key positions.
Family Business Customer Service Cashier
Family Business
02.2017 - 10.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
Education
GED -
Asian Development Foundation College
Tacloban, PhilippinesBachelor of Science - English Literature
AMA Computer School University
Tacloban, PhilippinesHigh School Diploma -
San Jose National High School
Tacloban, Philippines04.2016
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Problem-Solving
- Reliable and Responsible
- Social Perception
- Coaching and mentoring
- Sales and marketing
- Stakeholder management
- Verbal and written communication
- Cash handling
- Relationship building
- Client communication
- People management
- Flexible schedule
Volunteer Experience
WOMENS UNITED HELPLINES
Tacloban, Philippines
Created and maintained positive relationships with volunteers to
ensure their satisfaction with the organization's mission and objectives.
Planned volunteer appreciation events, ordered gifts, and coordinated
other ways to thank volunteers for service.
assisted with event planning activities by coordinating logistics associated
with recruiting volunteers for specific tasks or assignments.
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Family Business Customer Service Cashier
Family Business
02.2017 - 10.2023
GED -
Asian Development Foundation College
Bachelor of Science - English Literature
AMA Computer School University
High School Diploma -
San Jose National High School
Associate Team Lead
HR Block
2025 - 04.2026