Summary
Overview
Work History
Education
Skills
Projects
References
Timeline
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MARIA ELIZA R HERNANDEZ

Highland,Ca

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience

Work History

Human Resource, Associate Partner (Promoted Level 3)

Amazon ONT2
07.2022 - 08.2023
  • Experienced in Appeal Case Process
  • Managed multiple appeal cases on monitoring applications, review, and deep dive into the case and schedule interview with OPS/ Sr
  • Operation Managers and managed 100% SLA update reports within a time limit
  • Assisted multiple associates regarding their concerns or complaints, LOA and personal inquiries
  • Verified information in related to their concerns and submit reports and updates on their case
  • Submitted request on related LOA or accommodation on behalf of the associates and followed up on their cases in a timely manner
  • Performed investigation for incoming or on-going cases within an HR case tool and effectively check and track resolution and or update report recommendation on employee’s cases
  • Handled cases with confidentiality, sensibility, and professionalism
  • Accomplished weekly standard operation goals and daily responsibilities and duties
  • Supported HR visions, objectives and programs and served employees with empathy and understanding
  • Recognized multiple times achieving the “Hawkeye of the Month” and with the highest positive feedback/ survey from associates
  • Delivered highest quality standard services.

Process Assistant (Promoted Level 3)

Amazon SBD2
09.2021 - 07.2022
  • Effective and efficient time management, making sure all checklist records are conducted and submitted on daily shifts
  • Gathered all information, solutions, and results in every processing
  • Always on top of my goals to carry- out great outcome for the team
  • Dependable in every building need and always professional in actions dealing in fast paced and stressful environment
  • Always follow required protocol and set the company’s principles
  • Initiate urgent decision making to ensure the plan followed by staffing associates in every path correctly and always exact on updating TUR that checks on the process for Outbound
  • A leader who inspired and motivated associates to become successful in meeting the goals of the company
  • Trained associates 100% successfully, which resulted in associates passing their learning curve
  • Trained 20+ new hires and cross trainees
  • Responsible and knowledgeable that helps and supports to build new members of the team
  • Coached multiple associates to prevent errors and correct them from inappropriate practices
  • Created improvement of 20% increase in productivity
  • Monitored associate’s delinquency on quality and production
  • Reported errors and feedback
  • Managed to evaluate, coach, and follow-up with the associates
  • Dependable in daily challenges in production resulting in no interruption on processing orders
  • Meticulously checked the system workflow to have smooth running shift.

Process Guide/ Ambassador/ Analytical

AMAZON ONT2
07.2016 - 09.2021
  • Helped in distributing missing or dwelling totes and secure that customer’s orders in place
  • Ensured that all products on critical time (CPT’s) were in proper locations and departments
  • A consistent top performer generated pick orders of 2000+ units gathered above 100% direct to plan in the entire shift.

Education

BACHELOR OF ARTS - PSYCHOLOGY

National Teachers College, Philippines

Skills

  • Employee Investigations
  • MS application proficient
  • New Hire Onboarding
  • Policies implementation
  • Human Resources Support
  • Report Preparation
  • Work Complaint Handling
  • Termination Documentation
  • Employee Relations
  • Clerical Oversight
  • Interpersonal Skills
  • Effective Communication
  • HRIS technologies
  • Reliability
  • Multitasking
  • Team building
  • Problem-solving aptitude
  • New Hire Orientation
  • Written Communication
  • Task Prioritization
  • Employment Data Tracking
  • Complaint Handling
  • Employee Orientation
  • Organizational Skills
  • Problem-solving abilities

Projects

HRA Committee in charged on Career Choice Program, Improved 20% increase on enrollees for upcoming Fall Season, School Year 2023. Conducted Career Choice Program Informative Seminar main speaker and done 100% positive ratings. Proposed a rotation schedule for Problem Solver for Pick Outbound SBD2 yr. 2021, The purpose of providing better organization for the team and able to promote fair opportunities to apply the training skills to all problem solver for veteran and newly trained and to have mastery and expertise in problem solving and to promote career growth for those individuals that are showing dedication for the role.

References

References available upon request.

Timeline

Human Resource, Associate Partner (Promoted Level 3)

Amazon ONT2
07.2022 - 08.2023

Process Assistant (Promoted Level 3)

Amazon SBD2
09.2021 - 07.2022

Process Guide/ Ambassador/ Analytical

AMAZON ONT2
07.2016 - 09.2021

BACHELOR OF ARTS - PSYCHOLOGY

National Teachers College, Philippines

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MARIA ELIZA R HERNANDEZ