Maria Elsa Aurea Rodriguez
Chandler,AZ
Summary
Dynamic and dedicated professional with extensive experience at Best Western Inn of Chandler, excelling in guest check-in procedures and customer service excellence. Proven ability to resolve complaints and enhance guest satisfaction, while effectively managing high-volume calls and payment processing. Strong team collaborator with a commitment to fostering positive relationships.
Experienced with guest services and front desk management. Utilizes strong interpersonal skills to ensure guest satisfaction and resolve issues promptly. Knowledge of hotel booking systems and front office operations, contributing to smooth daily functions and positive guest experience.
Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner.
Overview
31
31
years of professional experience
Work History
Hotel Front Desk Clerk
Best Western Inn of Chandler
10.2014 - Current
- Managed guest check-ins and check-outs, ensuring smooth transitions and exceptional service.
- Resolved guest inquiries and complaints, enhancing overall customer satisfaction.
- Coordinated room assignments based on availability and guest preferences to optimize occupancy rates.
- Trained new front desk staff on operational procedures and customer service standards.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for guests.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered phone within two minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Lead Caregiver
Greenfield Assisted Living
07.2013 - 10.2014
- Supervised daily activities and care plans for residents, ensuring personalized support and attention.
- Trained and mentored junior caregivers on best practices in resident care and safety protocols.
- Implemented improved communication strategies among staff to enhance resident engagement and satisfaction.
- Developed individualized care plans in collaboration with healthcare professionals to meet unique resident needs.
- Monitored health conditions of residents, reporting changes promptly to medical staff for timely interventions.
- Coordinated recreational activities that promoted physical and mental well-being among residents.
- Ensured compliance with state regulations and quality standards in all caregiving practices within facility.
- Maintained accurate documentation of resident progress, contributing to overall quality assurance efforts within the facility.
- Enhanced patient well-being by providing compassionate and attentive care, addressing individual needs and preferences.
- Mentored junior caregivers, helping them develop essential skills and confident decision-making abilities in high-pressure situations.
- Assisted patients with mobility limitations through proper transfer techniques and adaptive devices to ensure safe movement within their homes.
- Boosted patient morale by fostering strong relationships built on trust, empathy, and open communication.
- Managed daily schedules for multiple patients, ensuring timely medication administration and adherence to medical advice.
- Maintained strict confidentiality regarding sensitive patient information in compliance with HIPAA regulations and professional ethics.
- Developed individualized activities to stimulate cognitive function and encourage social interaction among patients with dementia or Alzheimer''s disease.
- Conducted comprehensive assessments of new patients upon admission to determine appropriate level of support required for optimal care provision.
- Collaborated with multidisciplinary teams to provide holistic care, addressing the physical, emotional, and psychological needs of each patient.
- Coordinated with healthcare professionals to develop comprehensive care plans tailored to each patient''s specific requirements.
- Provided timely assistance with personal hygiene tasks such as bathing, grooming, dressing, maintaining dignity and respect throughout the process.
- Ensured accurate record-keeping of vital signs, medication intake, and daily activities for effective monitoring of patients'' progress.
Direct Support Professional Caregiver
Hourglass Home
11.2011 - 06.2013
House Manager Caregiver
Angel's Haven Group Home
09.2007 - 10.2011
Live-In Caregiver
Melmar's Guest Home
06.2005 - 07.2007
Accountant/Administrative Assistant
Riviera Hotel Saipan
05.1995 - 04.2005
- Managed monthly financial statements, ensuring accuracy and compliance with hotel policies.
- Streamlined accounts payable processes, enhancing efficiency and reducing processing time.
- Oversaw budget preparation and forecasting, aligning financial resources with operational needs.
- Conducted regular audits of financial records, identifying discrepancies and implementing corrective actions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Education
Bachelor of Science - Accounting Major
University of The East
Manila, Philippines04-1985
Skills
- Computer Skills
- Customer complaint resolution
- Basic Accounting
- Bookkeeping
- Administrative Skills
- Office Management
- Customer service excellence
- Relationship building with guests
- CPR/First Aid trained
- Communication skills
- Customer service
- Payment handling
- Caregiving Training
- Microsoft office
- Correspondence management
- Reservations
- Check-in & check-out coordination
- Language proficiency
- Hotel services and hospitality
- POS system operation
- Invoicing and billing
- Data entry
- Office organization
- Word processing
Timeline
Hotel Front Desk Clerk
Best Western Inn of Chandler
10.2014 - Current
Lead Caregiver
Greenfield Assisted Living
07.2013 - 10.2014
Direct Support Professional Caregiver
Hourglass Home
11.2011 - 06.2013
House Manager Caregiver
Angel's Haven Group Home
09.2007 - 10.2011
Live-In Caregiver
Melmar's Guest Home
06.2005 - 07.2007
Accountant/Administrative Assistant
Riviera Hotel Saipan
05.1995 - 04.2005
Bachelor of Science - Accounting Major
University of The East