Maria Elva Requenez
Mission,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office and call center setting. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
42
42
years of professional experience
Work History
Office Assistant
Oscar's Electronics, Inc. (Family Business)
McAllen, Tx
01.2004 - Current
- Back-up the Office Manager with payroll, accounting, and accounts payable on Quickbooks.
- Responsible for Point-Of-Sale system, inventory control, and accounts receivables.
- Reconcile general ledger accounts in preparation for fiscal end-of-year and work closely with external accountant.
- Responsibilities can be performed outside of any work schedule remotely.
- Family owned business (self-employed)
FEMA Call Center Agent
Maximum Federal - AppleOne
Pharr, TX
09.2017 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls to answer questions about Fema services.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Learned and maintained in-depth understanding of service information to offer knowledgeable and educated responses to diverse customer questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Attended telephone skills and program information training sessions to boost aptitude.
- Subjected and passed Federal background check.
Billing & Collections
Cornerstone Regional Hospital
McAllen, TX
09.2016 - 01.2017
- Hired for 90 day project commitment.
- Made sure all medical insurance claims were received and processed on a timely basis.
- Filed appeals, complaints and reconsideration requests as needed.
- Reviewed claim denials to make sure corrections were made and filed timely.
- Collected payments directly from patients on in-house accounts. Negotiated discounts as allowed.
- Posted patient charges as needed.
Receptionist and Attorney Liaison
Rio Health Medical Clinics
McAllen, TX
06.2014 - 08.2016
- Answered multi-line phone system, took messages and checked patients in for fast paced clinic.
- Scheduled patients appointments and collected payments.
- In charge of all attorney personal injury patients, making sure all proper documentation was received prior to specialist appointments.
Human Resources Coordinator
Parchman Oilfield Services
Edinburg, TX
08.2002 - 08.2004
- Coordinated all payroll, insurance and benefits for over 300 employees.
- Initiated and implemented employee direct deposits.
- Documented and maintained all work-related injuries, and drug testing files.
- Assisted the CFO with payroll projections and any accounting tasks required.
Senior Business Analyst/Customer Service
Electronic Data Systems, EDS Financial Services
McAllen, TX
03.1989 - 09.2000
- Provided support of banking products to customer base.
- Coordinated with system programmers in enhancement, testing, documentation and implementation of program changes and new products.
- Due to my extensive banking background I was able to provide many recommendations.
- Required to meet with bank officers and employees once a month to ensure satisfactory service. Reported back to bank management and my supervisor with any requests and issues.
- Coordinated many whole bank data system conversions, from planning, training, data conversion, reconciliation and post conversion support.
- Conducted over 50 major bank system conversions in preparation for year 2000.
- Conducted new product training, enhancements and new regulation seminars for our customer base.
Internal Auditor/Assistant Cashier Officer
Alamo Corporation Of Texas
Alamo, TX
06.1985 - 03.1989
- Began as Assistant Cashier Officer at Central National Bank, was responsible and supervised the daily operations of the bank.
- Ensured all regulatory reporting.
- Promoted to Internal Auditor for the holding company, Alamo Corporation of Texas.
- Responsible for all internal audits for our banks and holding company.
- Coordinated and worked closely with external accountants and auditors, including state and federal.
- Reported directly to the Board of Directors Audit Committee.
Internal Bank Auditor
Metropolitan National Bank
Pharr, TX
06.1981 - 06.1985
- Started as receptionist answering multi line phone system.
- Given opportunity to learn and gain experience in all departments of the bank including bookkeeping, new accounts, loan department, general ledger and bank teller.
- Promoted to Bank Internal Auditor responsible for implementing an audit program. Worked closely with outside bank auditors and accountants. Prepared working papers, reports and supporting documentation for audit findings. Insured bank was in compliance of all bank regulations. Reported directly to the Board of Directors Audit Committee.
Education
Some College (No Degree) - Accounting
Pan American University
Edinburg, TXHigh School Diploma -
Mission High School
Mission, TX05.1981
Skills
- Multi-Line Phone Proficiency
- Insurance Eligibility Verifications
- Professional Work Ethic
- Detailed and organized
- Strong Customer Service Skills
- Microsoft Office
- Type up to 60 wpm
- 10-key by touch
- Comfortable conducting meetings/trainings
- Comfortable communicating with all levels of management
- Self-starter/Multitasker
- Existing private home office with direct modem connection
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
FEMA Call Center Agent
Maximum Federal - AppleOne
09.2017 - 01.2018
Billing & Collections
Cornerstone Regional Hospital
09.2016 - 01.2017
Receptionist and Attorney Liaison
Rio Health Medical Clinics
06.2014 - 08.2016
Office Assistant
Oscar's Electronics, Inc. (Family Business)
01.2004 - Current
Human Resources Coordinator
Parchman Oilfield Services
08.2002 - 08.2004
Senior Business Analyst/Customer Service
Electronic Data Systems, EDS Financial Services
03.1989 - 09.2000
Internal Auditor/Assistant Cashier Officer
Alamo Corporation Of Texas
06.1985 - 03.1989
Internal Bank Auditor
Metropolitan National Bank
06.1981 - 06.1985
Some College (No Degree) - Accounting
Pan American University
High School Diploma -
Mission High School
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