Maria Emma Antonio
Lake Stevens,WA
Summary
Experienced customer service professional, meticulous, resilient and flexible in handling diverse issues. Committed to maintaining positive communications and relationships with service members, transportation service provider, and to household goods professionals. Expertise in providing housing coordination services, supporting customers in their housing goals and performing thorough housing inspections. Excellent case management, recordkeeping and problem-solving capabilities.
Overview
13
13
years of professional experience
Work History
Transportation Assistant GS 2102-07, 40 Hrs/wk
Naval Supply Systems Command FLC Puget Sound
01.2021 - Current
- Reviews documentation for completeness, accuracy, and legality of move entitlements.
- Enters customer information into automated transportation systems to track and manage shipment movement.
- Identifies Lines of Accounting (LOA) for valid funding and entitlement.
- Serves over 1200 customer to date for members housing and various move request.
- Apply Joint Travel Regulations (JTR) and Defense Travel Regulation (DTR) in assisting local housing managers or sponsors on routine matters pertaining to Personal Property program requirements; eligibility, policy and regulations.
- Submit reports, evaluation and recommendations for management actions or for corrective measures.
- Provides shipment and move entitlement presentation to all active-duty members retiring or separating.
- Researches and applies transportation rules, procedures, and operations; by using office automation software to create variety of reports, spreadsheets, and correspondence.
- Perform administrative duties and maintain contact with personal property and housing applicants, tenants, or dependents.
- Performs as Quality Assurance Inspector as needed and when required to resolve controversial procedural issues between customers and service providers concerning service provided, policies and entitlements.
- Execute daily virtual inspection and onsite home inspection as needed for incoming and outgoing resident. Complete and submit inspection report as required.
- Coordinates information or serves as liaison for issues pertaining to shipment damage, excess cost or changes to household goods booking section and with their Transportation service Provider (TSP).
- Establishes and maintains Excel spreadsheet to track household goods shipment, make follow up and to capture data for process improvement resulting 100% complaint free customer service.
- Utilizes learning materials, weekly household goods training and technologies.
Logistic Specialist GS 08E- 40 Hrs/wk
Huntington Ingalls Industries-Fleet Support Group
09.2015 - 06.2020
- Provided material, logistic and supply support for production, overhaul, repair, or other maintenance operation.
- Gathered data from various government supply applications, files and records to present statistical analysis for supply and procurement actions.
- Conducted inventory and catalog searches, locates surplus items and maintains accounting databases for supplies and equipment.
- Utilized One Touch Support (OTS) of Naval Supply System, Federal Logistic Info System (Haystack), Defense Logistic Tracking System (DSS/MRO), Advanced Industrial Management (AIM), Acquisition On Line (AOL), IGC ((IDE) (Integrated Data Environment) GTN (Global Transportation Network)and Air Force Material Command Tracker (AMC).
- Tracked over 100 requisition monthly, shipping and material inventory for every ships maintenance availability.
- Interpreted policy for specific operational requirements to assist in developing guidance involving various levels of supply controls, and make recommendations based on supply program objectives and policies.
- Ensured compliance with supply regulations (e.g. U.S. Navy, Department of Defense (DoD), Navy Supply Systems Fleet Logistics Center (NAVSUP FLC).
Supply Technician GS 08E, 40 Hours/week
Alutiiq, LLC
04.2014 - 05.2015
- Provided procurement status for over 500 material line items, prepared reports and traced shipments and utilized Navy Supply material tracking requisition application.
- Reviewed requisitions, supporting documents, and reference material to determine priority supply action required, status of action, changes and unexpected in requirements.
- Reviewed procurement requests for clarity, adequacy and completeness of solicitation documents
- Corresponded effectively orally and/or in writing, to Contractors, Project Managers, Ship Superintendents and Supply department’s requests to expedite material availability with varying priorities.
- Adhered to proper safety requirements by wearing protective clothing such as hard hat, gloves, boots and goggles
Program Analyst II 40 Hrs/wk
Alutiiq, LLC
01.2012 - 09.2013
- Analyzed program data to provide input for key decision making and strategic planning.
- Gathered performance data, discrepancies, procedures, and guidelines for process improvement.
- Assist in evaluating new/changed regulations and audit reports to develop or modify desk guides and procedures.
- Utilized general knowledge of government contract, laws, policies of contract operations and detailed procedures.
- Applied analytical techniques, such as task analysis, work simplification, work-flow charts, workload measurement, and trend analysis to provide data for determination of corrective action needed.
- Worked with Project Managers, team leaders and workers to develop evaluation factors, acquisition planning, or source selection planning.
- Utilized Program application such as PowerPoint, Microsoft Word, Excel, Adobe and Visio Application resulted for 25% efficiency.
Education
Bachelor of Science - Business Administration
St Columban College
Philippines03.1988
Skills
- Attention to Detail
- Process Implementation
- Business Correspondence
- Microsoft Office Program
- Data Gathering and Analysis
- Customer Complaint Resolution
- Navy ERP
- Contract and Performance Review
- Operations Support
- Shipping and Receiving Materials
- Inventory Control and Supply Management
- Research and Analysis
- Administrative Methods and Practices
- Records Management
Award
Civilian Service Commendation Medal 03/2022
Rock Award 2021
Team of the Quarter 2021
Team of the Year 2021
Professional Development and Courses
Participated and completed NAVSUP-FLC Puget Sound Development Leadership Program Jan-April 2022
Global Household Goods Government Surveillance Representative Course (0G3A) 06/09/2023 –
DPMO- Defense Personal Property Management Office; USA Transcom
Global Household Goods Contract MilMove Pre-Exercise Course 06/09/2023
Global Household Goods Contract Foundational Course (GHC 101) (0G1B) 04/03/2023
Global Household Goods Contract Contract-Specific Course (0G2A) 06/15/2023
CLG 0010 DoD Govermentwide Commercial Purchase Card Overview – In Progress
CON 0040 - Market Research - In Progress
Quality Assurance Inspector Training by USTRANSCOM
CLC 011 - Contracting for the rest of Us - 02/03/2023
Microsoft Excel Level 1 - 07/20/2022, TLG Learning
Budget Execution, 24 hrs CPE, 10/22-24/2014, Brian Nye & Associates
Lean Event, 09/09-11/2014, SRF-JRMC
LOG 101 - Acquisition Logistics Fundamentals - 09/04/2013
CLM 035 - Environmental Safety and Occupational Health - 03/08/2013
CLM 017 – Risk Management - 03/07/2013
CLM 024 - Contracting Overview - 03/06/2013
CLC 028 - Past Performance Information - 02/28/2013
ACQ 101 – Fundamentals of Systems Acquisition Management - 01/29/2013
Timeline
Transportation Assistant GS 2102-07, 40 Hrs/wk
Naval Supply Systems Command FLC Puget Sound
01.2021 - Current
Logistic Specialist GS 08E- 40 Hrs/wk
Huntington Ingalls Industries-Fleet Support Group
09.2015 - 06.2020
Supply Technician GS 08E, 40 Hours/week
Alutiiq, LLC
04.2014 - 05.2015
Program Analyst II 40 Hrs/wk
Alutiiq, LLC
01.2012 - 09.2013
Bachelor of Science - Business Administration
St Columban College
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