Maria Esper Romine

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent IT Specialist Desktop Support skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Astute IT Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Security position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Accommodating Airport Customer Service Agent with in-depth knowledge of flight management protocols and modern ticketing booking procedures. Diplomatic and calm professional with two years of experience in airline industry. Commended for diffusing complaints and handling customer inquiries well. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering two years of experience in Airline industry. Customer-oriented Reservation Agent with over two years of experience in Airline industry. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. Outgoing Reservation Agent recognized for using up-selling techniques to maximize revenue in Airline industry. Adept at educating incoming guests of facility amenities and providing guidance on entertainment and restaurant venues. Ready to apply customer service expertise and 36 years of experience. Accommodating Airport Customer Service Agent with in-depth knowledge of flight management protocols and modern ticketing booking procedures. Diplomatic and calm professional with two years of experience in airline industry. Commended for diffusing complaints and handling customer inquiries well. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering two years of experience in Airline industry.

• Achieved [Result] by completing [Task] with accuracy and efficiency.
• Achieved [Result] through effectively helping with [Task].
• Achieved [Result] by introducing [Software] for [Type] tasks.
• Collaborated with team of [Number] in the development of [Project name].
• Documented and resolved [Issue] which led to [Results].
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of [Number] to accomplish IT Project.

Filipino Community of Sitka -President 2011-2012