Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Maria Ester Pina

Client Services Professional
Houston,TX
Maria Ester Pina

Summary

Versatile occupational health and safety director with hands-on expertise in multiple industries. Highly engaging team builder supports employee improvement and development in fast-paced, diverse workforce environments.

Results-focused leader successful at promoting safety programs and mentoring individuals on ways to avoid mishaps and accidents. History of championing program training in various organizations throughout well-established career.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
years of professional experience

Work History

Top

Safety Clerk
01.2022 - Current

Job overview

  • Responsible for collecting and uploading the DQ (driver's qualifications) to be up to date with the requirements of DOT (Department of Transportation)
  • Recognized, documented and advised on removal of hazards.
  • Inspected facilities for adherence to fire, hazard and safety guidelines.
  • Auditing Paper logs to make sure the Driver's do not go pass the daily 14/11 hours.
  • Inspected worksites, practices and gear for compliance with established safety standards.
  • Responded to any emergencies as instructed and with utmost efficiency.

Marathon Heating & Cooling
Houston, TX

Dispatcher
04.2019 - 01.2022

Job overview

  • Remote dispatcher for residential heating and cooling residents
  • I was responsible for securing payments and scheduling and rescheduling appointments, was responsible obtaining permits and registering new equipment for installs
  • Resolved customer issues.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed dispatching, routing and tracking of 11 fleet vehicles.

N.R.G / Reliant HOME SERVICES
Houston, TX

Bilingual Dispatch Customer Service Lead
03.2012 - 04.2019

Job overview

  • Dispatch a myriad of licensed, certified, home technicians for any array of home related work orders
  • Utilize my bilingual attribute for homeowners with any questions and or concerns regarding home warranty service contracts Maintain a minimum of 100 outbound customer courtesy calls regarding feedback of work performed.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish speaking customers.
  • Answered up to 150 calls per day in busy, fast-paced office for both English and Spanish speaking customers.

LANDSTAR

Administrative Assistant
01.2011 - 03.2012

Job overview

  • North Post Oak Road #530 Maintained a minimum of 65 outbound calls per day to various direct shippers in need of freight forwarding services
  • Scan and upload freight bills from office freight brokers in the office to corporate for customer invoicing.

Education

SKYLINE HIGH SCHOOL

High School Diploma
2006

University Overview

a Licensed Cosmetologist, Texel Career Academy: Specialize in specific fields, such as hairstyling, nail care or makeup techniques.

Skills

  • Sales Force, M Help Desk, CFDS Safety, FMCSA, The Box, Keep Truckin, Carriers Edge, Microsoft Office,
  • Internet Research
  • Safety Courses
  • Public Health
  • Government Regulations
  • Dispatch of Drivers
  • Emergency Preparedness
  • Safety Guidelines
  • Safety Inspections

Timeline

Safety Clerk
Top
01.2022 - Current
Dispatcher
Marathon Heating & Cooling
04.2019 - 01.2022
Bilingual Dispatch Customer Service Lead
N.R.G / Reliant HOME SERVICES
03.2012 - 04.2019
Administrative Assistant
LANDSTAR
01.2011 - 03.2012
SKYLINE HIGH SCHOOL
High School Diploma
Maria Ester PinaClient Services Professional