Maria Esther Almonte
New York,NJ
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
American Vision Center
02.2024 - Current
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
Front Desk Receptionist
Cohens Fashion Optical
07.2023 - 02.2024
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained new team members on company procedures, customer service and issue resolution.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
Front Desk Receptionist
Associated Medical Group
10.2022 - 07.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
Cashier
Just Salad
04.2022 - 07.2023
- Resolved guest complaints to maintain complete customer satisfaction.
- Greeted frequent visitors by name and explained new promotions.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Supported serving staff in delivering accurate and well-presented food orders.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Stocked service stations with ice, napkins and straws.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Effectively multitasked within fast-paced environment.
- Followed safety protocols in handling of equipment and food.
Customer Service Cashier
Rainbow Shops
08.2018 - 04.2022
- Collected credit card and cash payments to complete transactions for customer orders.
- Maintained cleanliness and presentation of stock room and production floor.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Informed customers of in-store promotions or pricing specials.
- Recommended, selected, located and obtained products to meet customer needs.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Assisted customers by providing information and resolving complaints.
Education
Hostos Community College of The City University of New York
The Bronx, NYHigh School Diploma -
Collegiate Institute For Math And Science
Bronx, NY08.2018
Skills
- Customer Service
- Customer Relations
- Guest Inquiries
- Money Handling
- Credit and Cash Transactions
- Cash Handling
- Daily Reporting
- Customer Assistance
Appointment Scheduling
Scheduling appointments
Call Routing
Timeline
Front Desk Receptionist
American Vision Center
02.2024 - Current
Front Desk Receptionist
Cohens Fashion Optical
07.2023 - 02.2024
Front Desk Receptionist
Associated Medical Group
10.2022 - 07.2023
Cashier
Just Salad
04.2022 - 07.2023
Customer Service Cashier
Rainbow Shops
08.2018 - 04.2022
Hostos Community College of The City University of New York
High School Diploma -
Collegiate Institute For Math And Science
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