Overview
Work History
Education
Timeline
SalesAssociate

Maria Esther Rivera

Kissimmee,FL

Overview

19
19
years of professional experience

Work History

Work Associate

Macy's
08.2016 - 08.2023
  • Assisted customers by answering questions regarding item price or location.
  • Operated electronic checkout system to record unit price, total customer purchases and make change.
  • Maintained clean, organized and welcoming store entrance environment.
  • Applied shortage control best practices by conducting bag and package checks and enforcing safety and security standards.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

York Maintenance Worker

Supervisory Jobs Listed Above
01.2005 - 04.2016
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Properly handled, transported, and disposed of recycled materials.
  • Trained new maintenance personnel to safely and properly use equipment and tools and apply best practices.

Education

Administration Secretary - Work Any Offices

Rafael López Landron
Guayama, Puerto Rico
05.1970

2 Year - Accounting And Business Management

University Puerto Rico
Puerto Rico
05.1970

Timeline

Work Associate

Macy's
08.2016 - 08.2023

York Maintenance Worker

Supervisory Jobs Listed Above
01.2005 - 04.2016

Administration Secretary - Work Any Offices

Rafael López Landron

2 Year - Accounting And Business Management

University Puerto Rico
Maria Esther Rivera