Maria Estrella Dejesus
Staten Island
Summary
Dynamic and dedicated hospitality professional with exceptional customer service skills honed at Mike’s Unicorn Diner. Proven ability to engage guests and enhance their experience while managing cash transactions accurately. Strong work ethic and team collaboration contribute to seamless service and a welcoming atmosphere, ensuring customer satisfaction and loyalty.
Overview
17
17
years of professional experience
Work History
Server
Mike’s Unicorn Diner
Staten Island, NY
01.2011 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
AMC Highland Center
New Hampshire
10.2009 - 10.2010
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Helping the Chef prepare food items and ensuring quality and customer satisfaction, while maintaining a clean and organized kitchen and adhering to food safety regulations.
Barista
Coffee Bean & Tea Leaf
Philippines
02.2009 - 09.2009
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handling cash
Cashier
Busch Gardens Williamsburg
Virginia
03.2008 - 07.2008
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Bachelor Of Science - Hotel, Resort And Restaurant Management
University of San Carlos
Cebu City Philippines10.2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Team collaboration
- Performance improvement
Timeline
Server
Mike’s Unicorn Diner
01.2011 - Current
Server
AMC Highland Center
10.2009 - 10.2010
Barista
Coffee Bean & Tea Leaf
02.2009 - 09.2009
Cashier
Busch Gardens Williamsburg
03.2008 - 07.2008
Bachelor Of Science - Hotel, Resort And Restaurant Management
University of San Carlos
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