Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Evelyn Musto

Hamden,CT

Overview

14
14
years of professional experience

Work History

Machine Operator II

Medtronic
02.2019 - Current
  • Kept detailed production records and identified hold-ups.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Maintained equipment performance by lubricating and cleaning components.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Complied with company and OSHA safety rules and regulations.
  • Operated machining equipment safely with team of operators.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated multiple machines simultaneously to meet production requirements.
  • Replenished materials and supplies as needed to maintain production.
  • Compiled reports analyzing performance data and presented findings and results.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Quickly shut down equipment in emergency situations following protocols.
  • Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
  • Suggested specific ideas for process, productivity and safety improvements.
  • Placed orders for materials and equipment with vendors.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.

Customer Service Representative

Anthem Blue Cross And Blue Shield
03.2017 - 04.2017
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Bank Associate

United Bank
02.2010 - 06.2016
  • Balanced teller drawers and ATM cash.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Opened, closed, and updated accounts for customers.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.
  • Developed and implemented strategies to reduce risk and increase profitability.
  • Educated customers on features and benefits of banking products and services.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Generated reports and analysis of customer data to identify trends and potential business opportunities.
  • Cross-sold credit cards, loans and other bank products.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Trained new hires on customer service policies and procedures.

Education

Bachelor Of Science - Accountancy

I. B. Calingasan Memorial Institutions
Nasugbu, Batangas, Philippines
04.1984

Associate Of General Clerical - Secretarial Studies And Office Administration

I.B. Calingasan Memorial Institution
Nasugbu, Batangas, Philippines
05.1980

Skills

  • Machinery Cleaning
  • Automated Assembly
  • Specification compliance
  • Parts Fabrication
  • Quality Control

Languages

English And Tagalog
Native or Bilingual

Timeline

Machine Operator II

Medtronic
02.2019 - Current

Customer Service Representative

Anthem Blue Cross And Blue Shield
03.2017 - 04.2017

Bank Associate

United Bank
02.2010 - 06.2016

Bachelor Of Science - Accountancy

I. B. Calingasan Memorial Institutions

Associate Of General Clerical - Secretarial Studies And Office Administration

I.B. Calingasan Memorial Institution

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Maria Evelyn Musto