Maria Evelyn Musto
Hamden,CT
Overview
14
14
years of professional experience
Work History
Machine Operator II
Medtronic
02.2019 - Current
- Kept detailed production records and identified hold-ups.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Maintained equipment performance by lubricating and cleaning components.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Complied with company and OSHA safety rules and regulations.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Replenished materials and supplies as needed to maintain production.
- Compiled reports analyzing performance data and presented findings and results.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Quickly shut down equipment in emergency situations following protocols.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
- Suggested specific ideas for process, productivity and safety improvements.
- Placed orders for materials and equipment with vendors.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Customer Service Representative
Anthem Blue Cross And Blue Shield
03.2017 - 04.2017
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Bank Associate
United Bank
02.2010 - 06.2016
- Balanced teller drawers and ATM cash.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Evaluated client financial positions and identified most appropriate banking products.
- Opened, closed, and updated accounts for customers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Developed and implemented strategies to reduce risk and increase profitability.
- Educated customers on features and benefits of banking products and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Generated reports and analysis of customer data to identify trends and potential business opportunities.
- Cross-sold credit cards, loans and other bank products.
- Counted, verified and handled bank deposits and armored car transactions.
- Trained new hires on customer service policies and procedures.
Education
Bachelor Of Science - Accountancy
I. B. Calingasan Memorial Institutions
Nasugbu, Batangas, Philippines 04.1984
Associate Of General Clerical - Secretarial Studies And Office Administration
I.B. Calingasan Memorial Institution
Nasugbu, Batangas, Philippines 05.1980
Skills
- Machinery Cleaning
- Automated Assembly
- Specification compliance
- Parts Fabrication
- Quality Control
Languages
English And Tagalog
Native or Bilingual
Timeline
Machine Operator II
Medtronic
02.2019 - Current
Customer Service Representative
Anthem Blue Cross And Blue Shield
03.2017 - 04.2017
Bank Associate
United Bank
02.2010 - 06.2016
Bachelor Of Science - Accountancy
I. B. Calingasan Memorial Institutions
Associate Of General Clerical - Secretarial Studies And Office Administration
I.B. Calingasan Memorial Institution