Maria F. Vergara
Warrenton,VA
Summary
Enthusiastic MBA in HR professional seeking for a training position.
Overview
19
19
years of professional experience
Work History
Assistant Business Manager
Ready to Hang
09.2021 - Current
- Implemented new filing systems for better organization of documents and easy retrieval of information as needed.
- Maintained confidentiality while handling sensitive information related to clients or internal matters within the organization.
- Improved client satisfaction rates through prompt resolution of concerns and proactive relationship management.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Trained and guided team members to maintain high productivity and performance metrics.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
Assembly Specialist
Lucas Moreland and Mastbrook
02.2018 - Current
- Actively participated in continuous improvement initiatives, leading to increased efficiency throughout the assembly process.
- Demonstrated adaptability by quickly adjusting to changes in production schedules or priorities as necessary.
- Increased productivity by cross-training in multiple assembly areas and providing support when needed.
- Reduced assembly time with optimization of workstation layouts and organization systems.
- Optimized Assembly taxes documents focus on details.
- Prepared the taxes package to clients for sending to IRS.
Waitress
La Tasca
08.2015 - 01.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Sales Associate
Visions Electronics
11.2014 - 07.2015
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Contact prospective new clients in other Countries like France & Brazil.
- Delivered energetic responses to customers by telephone, going above and beyond to serve needs.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Cano Jewelry
11.2013 - 10.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Performed cash, card, and check transactions to complete customer purchases.
Assistance Office Manager
Health Works for Northern Virginia Herndon
10.2012 - 01.2013
- Responsible for non clinical day-to day operations in the front desk, including patient appointments, collection and billing.
- Supervises front desk patient Advocates
- Performs or delegates eligibility screens
- Establishes and maintains schedule for front desk
- Assists Lead Nurses in scheduling appointments
- Ensures that proper policy and procedure are being followed related to eligibility
- Resolve billing issues with the Director of Operations
- Monitor daily activity reports for accuracy
- Handles patient concerns and complains
- Maintain lines communication between Directors and Management staff
Eligibility Coordinator
Jeanie Schmidt Free Clinic
11.2007 - 12.2011
- Company Overview: Jeanie Schmidt provides health care and access to health care to low income residents
- Being in charge of eligibility adult patients for more than one year.
- Supervising employee’s and interns job performance.
- Processing all incoming adult applications, verifying eligibility and processing paper work.
- Helping patients with medical history.
- Conducting power point presentation to new patients.
- Requesting medical records for new patients.
- Adding demographics information for new and current patients to the eclinical system and to nova script pharmacy system.
- Scanning new and current patients documents in eclinical and nova script.
- Making an id for new patients and re-enroll patients.
- Creating a chart for new patients.
- Resolving task problems at work in the daily basis.
- Before June 1, 2011
- Interviewing new employees
- Experience working with PAP program to obtain 612 free medicines per year.
- Decreasing expenses medicines to patients and The Clinic.
- Resolving task problems at work in the daily basis.
- Making patients appointments.
- Experience working as spanish interpreter to patients, doctors and nurse practicioners.
- Helping a group visit as Spanish interpreter.
Case Manager
Northern Virginia Family Service
11.2006 - 01.2009
- Working with adult health partnership. Making doctor and dentist appointments for Patients
- Creating charts for customers
- Processing pap applications
- Helping customers to apply to the dental clinic
- Helping JSFC with pap program
- Answering incoming calls
- Making copies for customers and for AHP
Education
MBA - Human Resources
Strayer University
01.2006
English courses
Inlingua
01.2003
Student exchange
Comillas University
03.2000
B.A - Social Work
Pontificia Bolivariana University
01.1999
English courses
Colombo Americano
11.1991
French courses
Alianza Francesa
01.1990
Skills
- IT: MS Office programs
- Emotional Intelligence
- Customer service
- Decision-making
- Customer relations
- Team building and leadership
- Safety protocols and procedures
- Quickbooks
- Excell
- Spreadsheet
- Resource management
- Employee motivation
- Attention to detail
- Problem-solving abilities
- Multitasking
LNGG
Foreign Languages: Native Spanish, Fluent spoken and written English, working knowledge of French.
Timeline
Assistant Business Manager
Ready to Hang
09.2021 - Current
Assembly Specialist
Lucas Moreland and Mastbrook
02.2018 - Current
Waitress
La Tasca
08.2015 - 01.2017
Sales Associate
Visions Electronics
11.2014 - 07.2015
Sales Associate
Cano Jewelry
11.2013 - 10.2014
Assistance Office Manager
Health Works for Northern Virginia Herndon
10.2012 - 01.2013
Eligibility Coordinator
Jeanie Schmidt Free Clinic
11.2007 - 12.2011
Case Manager
Northern Virginia Family Service
11.2006 - 01.2009
English courses
Inlingua
Student exchange
Comillas University
B.A - Social Work
Pontificia Bolivariana University
English courses
Colombo Americano
French courses
Alianza Francesa
MBA - Human Resources
Strayer University
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