Summary

Overview

Work History

Education

Skills

Timeline

Maria Fernanda Escobar

Pembroke Pines

Summary

At Level Twentynine, as a Bar Manager, I spearheaded initiatives that significantly enhanced customer satisfaction and loyalty through expert team leadership and innovative menu development. By negotiating with suppliers and creatively marketing our services, I played a pivotal role in boosting revenue and streamlining operations, showcasing my strategic planning and customer service acumen.

Overview

3

3

years of professional experience

Work History

Bar Manager

Level Twentynine

06.2022 - Current

Closed out cash register and prepared cashier report at close of business.
Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Mentored and trained staff members to ensure exceptional customer service standards.
Maximized customer service by training staff, overseeing operations, and resolving issues.
Crafted special drink and cocktail menu items for seasonal offerings.
Streamlined inventory management for optimal stock levels and reduced waste.
Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Increased revenue with creative marketing initiatives and promotional events.
Kept alcoholic beverages well-stocked and organized to meet expected demands.

Education

Profesional - Business Administration

Institucion Universitaria De Envigado

Medellín, Colombia

12-2020

Skills

Customer service
Team leadership
Problem-solving
Staff training

Inventory management
Customer relations
Sales promotion
Service-oriented mindset

Timeline

Bar Manager

Level Twentynine

06.2022 - Current

Profesional - Business Administration

Institucion Universitaria De Envigado