Maria Fernanda Espinoza
Cathedral City
Summary
Dynamic healthcare professional with a comprehensive understanding of patient referral systems and a proven track record of streamlining processes to enhance patient care. Recognized for fostering strong collaboration within teams and consistently delivering desired outcomes while demonstrating reliability and adaptability in various settings. Expertise in managing patient data and facilitating communication among healthcare providers ensures efficient operations and improved service delivery. Highly organized and adept at multitasking in fast-paced environments, contributing to the overall effectiveness of healthcare systems.
Overview
11
11
years of professional experience
Work History
Referral Coordinator
DAP Health
03.2025 - Current
- Coordinated patient referrals to specialists, ensuring timely access to care and streamlined processes.
- Collaborated with healthcare providers to verify insurance authorizations and eligibility for services.
- Managed referral tracking system, maintaining accurate records and follow-up on outstanding requests.
- Facilitated communication between patients and medical teams, addressing concerns and improving satisfaction.
- Analyzed referral data to identify trends, informing strategic decisions for resource allocation and service improvement.
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Assisted with completion of referral forms and verified data accuracy and completion
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
Front and Back Desk Receptionist
Desert Medical Advances
03.2022 - 02.2025
- Coordinated patient intake processes and maintained accurate medical records.
- Managed appointment scheduling, ensuring optimal patient flow and reduced wait times.
- Educated patients on treatment plans, medications, and follow-up care instructions.
- Conducted inventory management for medical supplies, optimizing resource allocation.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
- Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
- Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
- Developed streamlined workflows for invoice processing, resulting in improved turnaround times.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Office Coordinator
Seek Personnel Staffing
12.2020 - 05.2022
- Coordinated office operations to enhance workflow efficiency and support departmental objectives.
- Managed scheduling, ensuring optimal allocation of resources for meetings and events.
- Streamlined communication between departments, fostering collaboration and information sharing.
- Developed and maintained filing systems to improve document retrieval processes.
- Oversaw inventory management, tracking supplies to ensure availability and minimize waste.
- Assisted in onboarding new employees, providing training on office protocols and procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Optician
America's best contacts and eyeglases
10.2019 - 03.2022
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Repaired and adjusted frames to meet customer needs.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
Customer Service Cashier
Little Sister Truck Wash
03.2015 - 11.2020
- Managed cash register operations, ensuring accurate transactions and efficient customer service.
- Assisted customers with inquiries, providing product information and resolving issues effectively.
- Processed returns and exchanges, adhering to company policies and maintaining customer satisfaction.
- Trained new cashiers on register functions, customer interaction techniques, and store procedures.
- Implemented process improvements that enhanced checkout efficiency and reduced wait times for customers.
- Developed strong relationships with repeat customers, fostering loyalty and enhancing shopping experience.
- Maintained cleanliness and organization of checkout area, contributing to positive store environment.
Assistant Manager
RadioShack
01.2015 - 11.2018
- Delegated daily tasks to team members to optimize group productivity.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Worked closely with customers to understand needs and resolve diverse issues.
- Maintained current understanding of company offerings to better serve customers and team members.
- Assisted in store opening by setting up office space, computers and cash registers.
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
Education
High School Diploma -
Cathedral City High School
Cathedral City, CA06.2009
Skills
- Business Operations Understanding
- Office Equipment Operations
- Appointment Scheduling
- Calendar Management
- Multitasking and Prioritization
- Pre-authorizations
- Insurance verification
- Medical terminology knowledge
- Data entry proficiency
- Follow-up coordination
- HIPAA regulations
- Epic systems
Languages
English
Full Professional
Spanish
Native/ Bilingual
Education and Training
other
Timeline
Referral Coordinator
DAP Health
03.2025 - Current
Front and Back Desk Receptionist
Desert Medical Advances
03.2022 - 02.2025
Office Coordinator
Seek Personnel Staffing
12.2020 - 05.2022
Optician
America's best contacts and eyeglases
10.2019 - 03.2022
Customer Service Cashier
Little Sister Truck Wash
03.2015 - 11.2020
Assistant Manager
RadioShack
01.2015 - 11.2018
High School Diploma -
Cathedral City High School
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