Maria Fernanda Espronceda
Houston,TX
Summary
Proven Account Executive at Autofitparts, adept in enhancing client relationships and resolving billing disputes with a flair for Microsoft Excel. Skilled in customer relations and payment processing, I've driven financial accuracy and customer satisfaction. My background also includes diverse roles in hospitality and retail, showcasing my adaptability and commitment to excellence.
Overview
2
2
years of professional experience
Work History
Account Executive - Payables and Receivables
Autofitparts
05.2024 - Current
- Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.
- Coordinated efforts with IT department to troubleshoot and resolve any software or system issues impacting the accounts payable and receivable functions.
- Matched purchase orders with invoices and recorded necessary information.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Handled day-to-day accounting processes to drive financial accuracy.
Cashier
Autofitparts
12.2023 - 05.2024
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Subway
SUBWAY®Restaurants
06.2023 - 12.2023
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Hostess
Thesis Hotel Miami
12.2022 - 06.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Skills
- Customer Relations
- Credit Control
- Payment Processing
- Microsoft Excel expertise
- Patience and Empathy
- Effective Multitasking
- Greeting guests
Languages
English
Full Professional
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Executive - Payables and Receivables
Autofitparts
05.2024 - Current
Cashier
Autofitparts
12.2023 - 05.2024
Subway
SUBWAY®Restaurants
06.2023 - 12.2023
Hostess
Thesis Hotel Miami
12.2022 - 06.2023
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