Maria Fernanda Franca
Perdido Beach Resort
Foley,AL
3
Languages
7
years of professional experience
Experienced hospitality professional with more than 5 years of experience as a Housekeeping Supervisor and 1 year of banquet experience. Skilled in team leadership, room inspections, quality control, guest satisfaction, staff training, and event support. Dedicated, organized, and committed to providing excellent customer service in fast-paced hotel environments.
Work History
Housekeeping Supervisor
7 Years- Conducted room inspections to ensure cleanliness and quality standards.
- Monitored inventory and ensured that housekeeping supplies were available when needed.
- Report any maintenance problems, safety hazards, accidents, or injuries to senior managers and follow up to ensure swift resoluion.
- Coordinated with maintenance to address facility issues impacting cleanliness and guest experience.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
Banquet Server
1 Year 2 Months- Served food and beverages to guests while ensuring a high level of service.
- Maintained cleanliness and organization of banquet areas throughout events.
- Communicated effectively with guests to address needs or concerns promptly.
- Assisted in the breakdown and cleaning of event spaces after functions concluded.
- Set up stations for serving meals according to established guidelines.
- Replenished buffet lines with fresh foods as needed.
- Cleared away used plates and utensils following end of meal service.
Education
High School Diploma
Skills
Housekeeping Operations
Team Leadership
Room Inspections
Guest Relations
Quality Control
Event Setup
Collaboration
Communication
Languages
Portuguese
Native or Bilingual
English
Professional Working
Spanish
Professional Working
Timeline
Banquet Server
Perdido Beach Resort
01.2025 - 03.2026Read More
Housekeeping Supervisor
Perdido Beach Resort
08.2019 - 08.2026Read More
Rita Maria Da Conceicao
High School Diploma
Read More