Maria Fernanda Montes
Miami Gardens,FL
Summary
Hardworking and reliable person with ability in customer service and fast learner, proactive, punctual, enthusiastic and ready to begin a new challenge. Looking for a role at your location. Frequently praised as hard working by my peers and fast, I can be relied upon to help your business to achieve its goals.
Overview
1
1
year of professional experience
Work History
Social Media Assistant
Destiny Apron
New York, NY
07.2023 - Current
- Coordinated with design team to ensure all visuals are consistent with brand guidelines.
- Built relationships with customers by interacting regularly through comments, messages.
- Generated weekly reports summarizing performance of each campaign against key performance indicators.
- Responded promptly to customer inquiries on various social networks in a professional manner.
- Provided feedback and suggestions regarding design changes needed for website updates.
- Worked closely with the marketing team to create effective paid advertising campaigns across different platforms.
- Scheduled posts using tools such as Hootsuite or Sprout Social for optimal reach and engagement rates.
- Developed content calendars for upcoming campaigns, ensuring alignment with overall marketing strategy.
- Maintained an active presence across all assigned accounts by responding quickly to messages.
- Analyzed data and metrics from various social media platforms to determine effectiveness of campaigns.
Customer Service
Hollister Co
New York, NY.
- Assist an average of 40 customers per day in finding or selecting Items and providing recommendations
- Stock, replenish, and organize inventory with accuracy and Efficiency
- Provide outstanding customer service, receiving customer
- Service feedback surveys
- Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases.
Counter-Server-Barista
Martha’s Country Bakery
Brooklyn, NY
- Answered questions regarding menu items, assisting customers making selectio.n
- Resolved customer issues and concerns quickly to promote better service and keep lines moving.
- Take food and drink orders from customers accurately and with positive attitude
- Write patron’s food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Engage with customers in a friendly manner.
- Knowledge of the menu, with the ability to make suggestions.
- Ensure tables are enjoying their meals and take action to correct any problems.
- Collect payments from tables.
- Accurately handle cash and credit card payments, following appropriate cash-handling procedures,
- Demonstrate a thorough understanding of all the menu offerings.
- Maintained complete knowledge of available menu, including daily specials.
- Observe relevant health and safety standard.
Administrative Assistant
Destiny Apron
New York, NY
- Generate invoices using Excel
- Organize and file invoices
- Generation of sales reports
- Material purchases
- Arrange orders for delivery
- Inventoried and ordered supplies for office.
- Prepared and prioritized calendars and correspondence.
Hostess
Cosme
New York, NY
- Welcomed guests with personable attitude and smile, offering to bring beverage orders
- Recognized VIP customers immediately and provided special treatment, including preferred tables
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
- Placed reservations through phone and email
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Server/Head Bartender
Aura Cocina
Brooklyn, NY
- Communicated effectively with, regarding customer allergies, dietary needs and other special requests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency
- Proactively assessed customer needs and provided beverage refills, condiments and other services
- Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Greeted guests with friendliness and professionalism.
Education
Panama- High School
01.2021
Marketing Management And Sales
New York City College of Technology
Skills
- Customer seating
- Customer assistance
- Issue resolution
- Expresso machine operation
- Team worker
- Respectful
- Multitask
- Languages: Spanish and English
- Multitasking and Prioritization
- Customer Service
- Verbal and Written Communication
- Payment Processing
- Basic accounting
- Menu Memorization
- Food Service
- Customer service expertise
- Bar service preparation
- Proficient in mixology
- Beverage supply orders
- Outgoing Personality
- Marketing and sales experience
- Able to stand 17 hours
Timeline
Social Media Assistant
Destiny Apron
07.2023 - Current
Customer Service
Hollister Co
Counter-Server-Barista
Martha’s Country Bakery
Administrative Assistant
Destiny Apron
Hostess
Cosme
Server/Head Bartender
Aura Cocina
Panama- High School
Marketing Management And Sales
New York City College of Technology
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