Maria Fernanda Morales Cabrera
Palmdale,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Director of Permanent Supportive Housing
LA Family Housing
07.2023 - Current
- Responsible for supervision of program implementation of Intensive Case Management Services (ICMS) for the various LA Family Housing Permanent Supportive Housing sites (PSH) that serve single adults, families, and veterans experiencing homelessness in Los Angeles County.
- Worked with department managers and the Quality Assurance Team to ensure services are tracked efficiently, consistent data collection within appropriate program data systems Homeless Management Information System (HMIS) and Client Housing Access Monitoring Program (CHAMP) is maintained; ensured on-going program file reviews are consistent; and other monthly, quarterly, and annual reporting.
- Ensured that proper documentation, contractual occupancy and enrollment rates, and statistical data are maintained and accurately reported in appropriate databases.
- Facilitated and participated in regular scheduled meetings with departmental Managers, Funding Agency Program Managers and Property Managers for case conferencing and coordination of services.
- Performed a variety of skilled duties directly related to program management activities, including but not limited to, reviewing reports and ensuring contractual outcomes are met.
- Promoted team member adherence to company regulations and performance goals.
- Provided crisis intervention case consults as needed to staff and ensures department managers are supporting their teams in upholding the goals of ICMS to maintain housing.
- Participated in the hiring process, including interviewing, onboarding and training.
- Ensured clear communication of departmental goals and outcome measurements
Director of Enhanced Care Management
LifeSteps Training And Education
01.2022 - 06.2022
- Monitored and coordinated workflows to optimize resources.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Oversaw quality of ECM client care services, contract and program reporting, contract billing and reconciliation, staff selection and training.
- Provided administrative oversight of all clinical contracts to ensure successful implementation and coordination of participant services, achievement of program performance measures and evaluation of services provided.
- Ensured program compliance with contracts, partnership agreements and all other funding requirements,
program goals and stakeholder expectations. - Collaborated with Finance Department to monitor program budgets as compared to actuals.
- Provided direct supervision to all ECM staff, including evaluations and training, and monitoring of all
outreach and enhanced case management activities. - Conducted routine case consultation meetings with ECM team members, clinical consultant and housing
specialist. - Conducted critical data analysis to evaluate and improve service delivery.
DHS/ODR Project Supervisor
LifeSTEPS Training And Education
09.2021 - 06.2022
- Enhanced project efficiency by streamlining processes and implementing time-saving strategies.
- Achieved on-time completion of all projects by effectively delegating tasks and monitoring progress.
- Improved team collaboration with regular meetings, clear communication, and shared goals.
- Reduced project costs by proactively identifying potential risks and implementing cost-effective solutions.
- Actively participated in the hiring process, including interviewing, onboarding, and training
of new staff. - Provided direct support to Regional Director of Supportive Health Services
- Provided crisis intervention and case consultation to staff as needed and guided staff with completing
appropriate paperwork to document incidents. - Scheduled and facilitated meetings with departmental Managers, Program Managers and Property
Managers for case conferencing and coordination of services. - Provided oversight of service provision in Permanent Supportive Housing ICMS activities provided by
Permanent Supportive Housing staff. - Completed monthly audits to ensure services are tracked efficiently and consistent data collection within
appropriate program data systems HMIS and CHAMP was maintained. - Reviewed and approved timesheets.
- Ensured staff was up to date with required trainings.
ODR Intensive Case Manager
LifeSTEPS Training And Education
04.2021 - 02.2022
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Assessed mental health service needs of clients, provide link to Full-Service Partnership (FSP) services.
- Provided crisis intervention and safety assessments.
- Participated in court hearings and submit court progress reports.
- Weekly coordination with client’s multi-disciplinary team including behavioral health specialists, law
enforcement and legal system personnel to include probation department and judicial staff, FSP team and
DHS partners. - Promoted, coordinated, and tailored services to meet identified client needs.
- Advocated and referred participants to community resources, human services and other organizations as
needed. - Documented all client contacts in Department of Health Services CHAMP reporting system using format as
determined by the Office of Diversion and Re-entry. - Completed all administrative assignments including timely data entry in multiple databases.
DHS Intensive Case Manager
LifeSTEPS Training And Education
11.2011 - 04.2021
- Navigated complex social service systems on behalf of clients, advocating for their needs while securing necessary supports and benefits.
- Administered assessments to identify clients' needs and establish treatment plans.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Maintained a client-centered approach.
- Provided excellent customer service to the challenges that homeless person’s face.
- Assisted homeless clients with achieving and maintaining health, behavioral health, and housing stability.
- Assisted clients at every stage of the housing stabilization process.
- Conducted outreach and engagement services.
- Assisted client with access to temporary housing through referral until permanent housing placement was
secure. - Conducted DHS approved psychosocial assessments and re-assessments and Individualized Service Plans.
- Maintained regular ongoing client contact and tailor intensity according to acuity level.
- Coordinated client move-in and orient new tenant to building and neighborhood.
- Assisted clients with linkage and accessing Mental Health and Physical Health services.
Education
Bachelor of Science - Psychology
California State University, Northridge
Northridge, CA05.2018
Skills
- Schedule Management
- Report Generation
- Project Planning
- Task Delegation
- Staff Coordination
- MS Office
- Team Operations
- Administration and Reporting
- Project Management
- Data Analysis
Certification
DMH Documentation training
HMIS and CHAMP Training
CPR + AED training
Crisis Prevention Intervention training
Department of Mental Health- Outcome Measure Assessment (OMA) training
Homeless Health Care Los Angeles- Case Management Certificate (Cohort 34)
Applied Behavior Analysis training
Motivational interviewing training
Forensics Treatment training
Trauma Informed training
Housing First Principles training
Harm Reduction training
Cultural Sensitivity training
Timeline
Assistant Director of Permanent Supportive Housing
LA Family Housing
07.2023 - Current
Director of Enhanced Care Management
LifeSteps Training And Education
01.2022 - 06.2022
DHS/ODR Project Supervisor
LifeSTEPS Training And Education
09.2021 - 06.2022
ODR Intensive Case Manager
LifeSTEPS Training And Education
04.2021 - 02.2022
DHS Intensive Case Manager
LifeSTEPS Training And Education
11.2011 - 04.2021
Bachelor of Science - Psychology
California State University, Northridge
Similar Profiles
Emma MartinezEmma Martinez
Employment Matcher at LA Family HousingEmployment Matcher at LA Family Housing
Sarah RiceSarah Rice
Mental Health Specialist at LA Family HousingMental Health Specialist at LA Family Housing
Denise OroscoDenise Orosco
Director of Outreach and Engagement at LA Family HousingDirector of Outreach and Engagement at LA Family Housing
Alicia VasquezAlicia Vasquez
Participant Coordinator at LA Family HousingParticipant Coordinator at LA Family Housing
Dequan BillsDequan Bills
Care Provider at IHSSCare Provider at IHSS