Maria Fernanda Riveros
MIAMI,FL
Summary
I’m a dedicated professional with a strong work ethic and a genuine heart for serving others. I value responsibility, and doing things with care. I enjoy learning from every experience and believe that growth comes from staying open, humble, and sharp, committed to doing my best. I’m always looking for ways to improve and contribute positively to any team or environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
2023
Mazel Services Llc - Domestic staffing agency
Miami, FL
11.2023 - Current
- Received and managed staffing requests from high-profile families, providing end-to-end assistance throughout the placement process, and ensuring ongoing follow-ups to guarantee satisfaction.
- Skilled in sourcing, attracting, and selecting qualified candidates for domestic staffing positions (nannies, housekeepers, elder care).
- Proficient in posting job listings, screening resumes, conducting interviews, and managing the hiring process.
- Resolved issues with high-profile clients by offering tailored solutions, and maintaining professionalism.
- Provided staffing solutions to over 200 families in less than two years, with a focus on high-quality placements and long-term client relationships.
- Strong communication with high-level families, maintaining professionalism, warmth, and trust throughout the hiring process.
- Administrative support – Manage calls, scheduling, messaging, follow-ups, and confidential data, while keeping everything organized and professional.
Education
Bachelor's Degree in Psychology -
Santo Tomas University
Santiago, Chile03-2017
Skills
- Client relationship management
- Administrative support
- Social media and content creation (basic level) – create videos, write posts for Instagram, and present services creatively to build trust and attract clients
Languages
Spanish
Native/ Bilingual
English
Professional
Portuguese
Limited
Certification
- Course in Rorschach Test at the Chilean Rorschach Association
Affiliations
- Painting
- Amateur photography of construction sites and city infrastructure in Miami
- Enjoying quality time at home with my family.
- Walking as a way to relax and recharge.
- Personal IG @mfriveros - profesional IG: @mazelservices & @mazeljobsmiami -
Timeline
2023
Mazel Services Llc - Domestic staffing agency
11.2023 - Current
Bachelor's Degree in Psychology -
Santo Tomas University
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