Proven track record in enhancing front office operations and customer satisfaction at Mc Skin Studio, leveraging top-notch organization and problem-solving skills. Excelled in administrative support, significantly improving workflow processes and efficiency. Demonstrated exceptional ability to manage staff and protect sensitive information, contributing to a results-driven team environment.
Hi, I’m
Maria Fernanda Rodriguez
Louisville,Kentucky
Summary
Overview
3
years of professional experience
Work History
Tu Clínica Hispana Familiar
Receptionist and Patient Coordinator
02.2024 - Current
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Assisted with planning office events and meetings for smooth execution.
- Collected Type payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
Mc Skin Studio
Patient Coordinator and Manager Assistant
08.2022 - 02.2024
Job overview
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Worked with patients to schedule tests and procedures.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Increased client satisfaction by effectively addressing and resolving account-related issues.
- Implemented strategies aimed at upselling or cross-selling products/services based on clients'' needs assessment results.
- Managed a portfolio of key accounts, consistently meeting assigned targets for growth and profitability.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Administrative Support
- Schedule Management
- Document Management
- Information Protection
- Staff Management
- Problem-Solving
- Office Supply Management
- Computer Proficiency
Languages
Spanish
Native or Bilingual
Timeline
Receptionist and Patient Coordinator
Tu Clínica Hispana Familiar
02.2024 - Current
Patient Coordinator and Manager Assistant
Mc Skin Studio
08.2022 - 02.2024
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