Maria Fernanda Romero
Marina,CA
Summary
Committed, hardworking, and friendly professional with 6 years of experience in accurately processing transactions and providing exceptional customer assistance. Possesses excellent listening skills and a detail-oriented nature, dedicated to ensuring high levels of customer satisfaction in every interaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist/Personal Assistant
Green My House Cleaning Services
11.2024 - Current
- Greeted and welcomed visitors, providing a positive first impression of the company
- Scheduled appointments and maintained calendars, ensuring optimal time management
- Maintained an organized front desk area
- Responded to inquiries from clients and employees in a timely manner, providing accurate information
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary
- Created detailed reports on daily activities such as lead traffic, phone call volume, and appointment scheduling metrics
Cashier/Sales Associate
Splash Car Wash
02.2021 - 11.2024
- Processing cash and card transactions using POS system
- Balancing tills
- Generating daily reports
- Inventory
- Stocking
- Cleaning
- Help customers purchase a Carwash and sell car wash memberships
Cashier/Customer Service
Lopez Fine Wines Liquor & Taqueria
01.2020 - 07.2020
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Counted cash in register drawer at the beginning and end of shift
- Operated cash register for cash, check, and credit card transactions
- Replenished sales floor merchandise and organized shelves, racks, and refrigerators for optimal appearance
- Evaluate business requests and aligned operations with expected customer levels, including restocking target items and confirming proper amounts of supplies such as bags and register tape
- Informed customers on different promotions, spirits, and wines to facilitate buying decisions
- Performed inventory control, such as counting and stocking merchandise
Cleaner/Housekeeper
Maria's Housekeeping Services
08.2017 - 07.2018
- Used time management and efficient cleaning methods to meet deadlines
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs
- Worked alongside other cleaners to complete sizable jobs in corporate office buildings
- Sometimes with only a team of 2 staff members to service up to 3 houses daily
- Cleaned building floors by sweeping, mopping, and scrubbing floors
- Established and maintained clean and comfortable environments in residential and commercial buildings by vacuuming, cleaning windows, and dusting
- Made contact with clients on room requirements and amenities to promote overall satisfaction
Education
High school diploma -
Monterey Adult School
Seaside, CA05.2017
Skills
- POS systems
- Customer Service
- Cash management
- Computer Knowledge
- Organized
- Sales
- Detail Oriented
- Cash Handling
- Communication
- Time management
- Organizational
- Bilingual
- Problem solving
- Efficiency
Certification
Driver's License, 11/01/21, 01/01/26
Timeline
Receptionist/Personal Assistant
Green My House Cleaning Services
11.2024 - Current
Cashier/Sales Associate
Splash Car Wash
02.2021 - 11.2024
Cashier/Customer Service
Lopez Fine Wines Liquor & Taqueria
01.2020 - 07.2020
Cleaner/Housekeeper
Maria's Housekeeping Services
08.2017 - 07.2018
High school diploma -
Monterey Adult School
Similar Profiles
Adreanna FeraAdreanna Fera
Residential House Cleaner - Team Lead at Simply Green House CleaningResidential House Cleaner - Team Lead at Simply Green House Cleaning
Edna Hernandez RubioEdna Hernandez Rubio
Field Support Representative at Green Frog House CleaningField Support Representative at Green Frog House Cleaning
Dominic CotaDominic Cota
Professional Window Cleaner at Green Cleaning ServicesProfessional Window Cleaner at Green Cleaning Services