Maria Fernanda Ruiz
Nutley
Summary
Professional with extensive experience in food service, focused on building strong relationships with clients, staff, and management. Proven communicator skilled in problem-solving and conflict resolution. Expertise in resource allocation and schedule management, ensuring efficient operations. Consistently delivers exceptional service across various table sizes, enhancing customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Server
Daddies Pizzeria, West Village
Manhattan
06.2022 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders accurately and efficiently.
- Assisted in training new staff on restaurant protocols.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled customer inquiries and resolved issues promptly.
- Prepared tables for service, ensuring proper settings and ambiance.
- Kept updated on menu items and daily specials for customer recommendations.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Upsell menu items and beverages, contributing to an increase in the average check size.
Head of Human Resources
Ecoandes Travel
Quito
06.2019 - 03.2022
- Developed and implemented HR policies aligned with company goals and compliance standards.
- Managed recruitment processes, including job postings, interviews, and candidate selection.
- Mediated conflict resolution between employees to maintain a positive workplace culture.
- Analyzed employee feedback to improve workplace policies and procedures.
- Monitored budgets related to HR operations including staffing costs, compensation packages.
- Developed and implemented human resources policies and procedures.
- Participated in external networking activities to build relationships with potential candidates for future roles within the organization.
- Maintained records of absences, leave requests, vacation days taken.
- Managed payroll processing, benefits administration and other related HR functions.
- Researched labor laws and regulations to ensure compliance with federal, state and local employment laws.
- Oversaw recruitment, interviewing and hiring processes for new employees.
Planning Analyst, Administrative, Finance and H.R
Funcion de Transparencia y Control Social
Quito
06.2018 - 10.2018
- Analyzed data trends to support strategic planning decisions.
- Collaborated with cross-functional teams to enhance project coordination.
- Assisted in budget forecasting and resource allocation processes.
- Developed and maintained a database of planning information for the organization.
Financial Management Analyst
SUPERINTENDENCIA DE BANCOS
Quito
11.2014 - 06.2018
- Analyzed financial data to support decision-making processes.
- Assisted in preparing budget reports and forecasts for management review.
- Developed financial models to evaluate project viability and performance.
- Prepare, review, and submit a variety of reports, reconciliations, communications, schedules, tables, and/or statements to and from internal departments, financial institutions, and external agencies; researches, interprets, updates, and audits and maintains a variety of financial records and/or logs.
Education
Commercial Engineer With Specialization in Financial Management - Business Administration And Management
Pontificia Universidad Católica Del Ecuador
Quito, Ecuador 06-2013
Skills
- Customer service
- Order management
- Cash handling
- POS operation
- Menu knowledge
- Team collaboration
- Conflict resolution
- Time management
- Customer relations
- Sales techniques
- Attention to detail
- Effective communication
- Office administration
- Payroll administration
- Document management
Languages
Spanish
Professional
English
Professional
Timeline
Server
Daddies Pizzeria, West Village
06.2022 - Current
Head of Human Resources
Ecoandes Travel
06.2019 - 03.2022
Planning Analyst, Administrative, Finance and H.R
Funcion de Transparencia y Control Social
06.2018 - 10.2018
Financial Management Analyst
SUPERINTENDENCIA DE BANCOS
11.2014 - 06.2018
Commercial Engineer With Specialization in Financial Management - Business Administration And Management
Pontificia Universidad Católica Del Ecuador
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